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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (307 reviews)

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4.70

Based on 307 reviews, last reviewed 19th Jun 2025

18% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Quick fast response found out what i needed to in se... Quick fast response found out what i needed to in seconds Reviewed on: 19th June 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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Bath Building Society Mortgages reviews (307)

Super duper staff

Nick has been incredibly helpful and patient with all my questions as a first-time buyer. He answered all my questions quickly and clearly, and was always very friendly. Reviewed on: 18th April 2023

Reply from Bath Building Society Thank you for taking the time out Natalia and leaving this review. I will pass on this to Nick and I'm sure he will be pleased to receive. Ben Hutchings, Head of Mortgage Sales Response date: 19th April 2023

Not great legal work

Relatively slow process and high (unnecessary?) fees. Not impressed by the solicitor handling the case for BBS. Although I recognise they are acting for BBS and not on my behalf they were fairly uncommunicative, incorrectly quoted fees for work, slow to update information (e.g. completion statements were out of data and therefore inaccurate) , incorrect statements, left requests for vital (and large) fees until less than 1 hour before completion deadline. Charging £35 for completing the process online instead of by post? in the 21st century???? Some kind of joke? Reviewed on: 3rd April 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. It might be worth taking this up with the Solicitors acting as it seems there has been various issues here as you have highlighted. We don't recommend Solicitors here at the Society but all firms must meet certain criteria in order to act for us. I can be contacted on [email protected] should you want a chat about it. Ben Hutchings, Head of Mortgage Sales Response date: 4th April 2023

Bath building society were professional, responsive and approachable

Bath Building Society proved flexible and even helpful which was essential as we didn’t use an intermediary and it was out first Ltd Co BTL. Reviewed on: 3rd April 2023

Reply from Bath Building Society Thanks for your feedback, that's good to hear. We'll pass it on to the mortgage team. Jo Gillow, Communications Manager. Response date: 4th April 2023

Highly recommend for mortgages

A building society that I would highly recommend for a mortgage. Easy to work with. Reviewed on: 31st March 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the mortgage team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Great Company for Mortgage Support

We have been with Bath Building Society for over 12 years and received during this time unfailing support and advise wiht regard to our small Mortgage which we recently redeemed in a very easy process. We strongly recommend Bath as an institution of professionalism and integrity. Reviewed on: 29th March 2023

Reply from Bath Building Society Thank you for your positive comments Simon, we appreciate you taking the time to give us the feedback. I will pass it on to the team, Ben Hutchings, Head of Mortgage Sales. Response date: 30th March 2023

BIBS MORTGAGES

I HAVE BEEN A CUSTOMER OF BIBS FOR MANY YEARS AND HAVE ALWAYS FOUND THEM TO BE AT TH EFRONT OF BUSINESS AND CUSTOMER SERVICE, A SUPERB EXPERIENCE EVERY TIME Reviewed on: 25th March 2023

Reply from Bath Building Society Thank you Simon for your kind comments and leaving this feedback. Hopefully we can provide this kind of service for many more years to come. Ben Hutchings, Head of Mortgage Sales Response date: 27th March 2023

very difficult to get 50% mortgage

their solicitor panel ackroydlegal.com are horrible and incompetent which makes the overall experience with BBS terrible. i would avoid if possible Reviewed on: 24th March 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We don't have a solicitors panel here at the Society, just criteria solicitors must be able to meet in order to transact with us. If the service they have provided isn't up to your expectations you can contact them directly and hope you are able to sort something out with them. Ben Hutchings, Head of Mortgage Sales Response date: 27th March 2023

Speedy, efficient and concise advice!

Speedy, efficient and concise advice! Reviewed on: 15th March 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 16th March 2023

Amazing, friendly and helpful service

Bath Building Society provided excellent, friendly service Reviewed on: 11th March 2023

Reply from Bath Building Society Thank you Richard for taking the time out and providing this feedback. We do try our best. Ben Hutchings, Head of Mortgage Sales Response date: 13th March 2023

Quick response online.

Good start to the process of gaining a mortgage in principle. Reviewed on: 8th March 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. I hope we can assist further in due course. Ben Hutchings, Head of Mortgage Sales Response date: 9th March 2023

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