Write a review

Go to business site

Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (332 reviews)

View other Bath Building Society products

4.73

Based on 332 reviews, last reviewed 19th Oct 2025

21% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

Visit provider site Read all reviews Write a review

About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Bath Building Society Mortgages reviews (332)

Good, succinct response.

Question re a RIO mortgae rapayment strategy options. Reviewed on: 11th September 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 11th September 2023

Buy for uni

Really helpful and a possible way forward Reviewed on: 7th September 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Hopefully we are able to assist you with a Buy for University mortgage. Ben Hutchings, Head of Mortgage Sales Response date: 8th September 2023

Very Helpful

It was very useful abcdefghijklm Reviewed on: 5th September 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 6th September 2023

Phone chat

No complaints about how Nick treated the call. very friendly and personal but disappointed with the outcome as there seems to be no good reason why a person handicapped through dementia (itself a mental illness) is treated differently when it comes to mortgages to someone with an equally permanent mental disability where both sets of family have lasting power of attorney or in our case deputyship in terms of lifetime mortgages. It does seem discriminatory and contrary to the DDA Reviewed on: 4th September 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We appreciate your compliments about Nick, and we are sorry that you are unhappy with the outcome of the enquiry. We take all feedback seriously and every case is individually and equally considered. Feel free to contact myself at [email protected]. Ben Hutchings, Head of Mortgage Sales Response date: 8th September 2023

Excllent service, very responsive and helpful staff.

Excllent service, very responsive and helpful staff. Reviewed on: 4th September 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 5th September 2023

FANTASTIC LENDER

BATH BUILDING SOCIETY ARE THE BEST LENDER I HAVE EVER USED, ALWAYS ON HAND TO ASSIST, ALWAYS HAPPY TO LISTEN AND NEVER FAILED TO DELIVER, THEY HAVE HELPED ME OVER A NUMBER OF YEARS AND THROUGHOUT THE PERIOD HAVE BEEN CONSISTENTLY EXCELLENT, CAN NOT RECOMMEND THEM HIGHLY ENOUGH Reviewed on: 30th August 2023

Reply from Bath Building Society Thanks Simon for taking the time out and leaving this feedback. This is great to hear and I'm sure this will continue going forwards. We are always here if you need us. Ben Hutchings, Head of Mortgage Sales Response date: 31st August 2023

good customer service

Really quick and told me what i needed to know. Great Reviewed on: 29th August 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. I'm glad we were of assistance. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 30th August 2023

The Superstars at Bath Building Society

I have been a loyal customer of Bath Building Society for several years. In my opinion, the Bath Building Society is the epitome of excellence. I believe the staff must all be Superstars as the work they do is truly amazing. If you want the best then use Bath Building Society. Reviewed on: 25th August 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. This is great to hear especially from an existing customer like yourself. We will continue do the best we can to provide this level of service all the time. Ben Hutchings, Head of Mortgage Sales. Response date: 29th August 2023

Excellent customer service

We've had a buy to let mortgage with Bath Building Society for 5 years and found them very easy to deal with and very customer and service focussed: hard to find these days. Reviewed on: 18th August 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. We do take it very seriously in looking after our customers and providing good service. It sounds like you are having a good experience with us. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 21st August 2023

webchat service is great help

great speedy service from webchat. Reviewed on: 17th August 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 18th August 2023

Review Bath Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Mortgage
from Accord Mortgages 3.01 from 21 reviews
Mortgage
from Kensington Mortgages 2.32 from 4 reviews
Mortgages
from Monmouthshire Building Society 4.77 from 252 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Bath Building Society: Mortgages reviews

21% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Bath Building Society: Mortgages now

Bath Building Society Mortgages reviews (332)

Good, succinct response.

Buy for uni

Very Helpful

Phone chat

Excllent service, very responsive and helpful staff.

FANTASTIC LENDER

good customer service

The Superstars at Bath Building Society

Excellent customer service

webchat service is great help

Review Bath Building Society: Mortgages now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024