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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (296 reviews)

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4.67

Based on 296 reviews, last reviewed 24th Apr 2025

213% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

BBS were great for our guest house mortgage Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.)... Read more Reviewed on: 24th April 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Bath Building Society Mortgages reviews (296)

Chocolate teapot comes to mind

As a joint mortgage holder I have no access to any of the mortgage information. I am not able to access the mobile app as it doesn't recognise me and they dont do online banking. They have however confirmed that if the primary mortgage holder defaults they will then contact me (after my credit rating has been affected). Overall my experience with them and their customer service has been very poor. Reviewed on: 20th June 2023

Reply from Bath Building Society Thank you for taking the time to leave this feedback. I am sorry to hear that your experience with the Society has fallen short of our usual service standard. If you could contact us with details of the mortgage account we can try to help you gain access to the mobile app. We are also currently working on an online banking service that should be launched in August. If you would like to discuss this with me so we can try and resolve this for you please contact me on [email protected] Nicola Rees, Head of Mortgage Operations Response date: 21st June 2023

Great service

I contacted the team via the app which was very simple I connected to the wrong department in error but the team got me to the correct person within seconds and arranged someone to call me back. Top service Reviewed on: 12th June 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Glad to hear the app was easy to use and that a member of staff contacted you straight away. Ben Hutchings, Head of Mortgage Sales Response date: 12th June 2023

Personal and helpful!

My query was a little complicated so rather than continue via typed messages, Oliver gave me his number so we could chat it through and move forward to help my client - excellent service! Reviewed on: 8th June 2023

Reply from Bath Building Society Thank you for taking the time out and proving this feedback. This is great to hear and glad Oli was able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 9th June 2023

Helpful as always

From initially receiving excellent advice regarding Retirement Mortgages to responding to queries since, we have always found staff at Bath to be helpful and friendly. Reviewed on: 25th May 2023

Reply from Bath Building Society That's great to hear, thank you for the feedback I'll pass it on to the mortgage team. Ben Hutchings, Head of Mortgage Sales. Response date: 26th May 2023

First class service from a very helpful organisation

We were looking to purchase a property for our son to live in for up to 3 years whilst he was living in another part of the U.K. The Bath Building Society’s Buy for Uni student mortgage product was exactly what we were looking for. However, as well as having a market leading product, they also had a team of people behind it that took the time and trouble to understand our circumstances and come up with a finance offer. Have nothing but praise for the way we were looked after, Reviewed on: 22nd May 2023

Reply from Bath Building Society That's great to hear, we agree it's a fantastic product! Happy to hear you had a good experience with the team we will pass it on. Many thanks, Jo Gillow, Digital Communications Manager Response date: 23rd May 2023

Real people to talk with about one's product

I would like to express my appreciation for the way my remortgage has been handled by Bath Building Society. I was offered a product that exactly suited my circumstances and which was a great relief to me at the time. It has since been serviced efficiently and promptly, and I have at all times felt that I had the help that I needed. Reviewed on: 17th May 2023

Reply from Bath Building Society Thank you for taking the time out and leaving a review. This is great to hear and glad your experience dealing with us has been a very good one. Ben Hutchings, Head of Mortgage Sales Response date: 18th May 2023

Really good experience

Very pleased with how easy The Bath Building society were to deal with, very fast at responding and easy to get hold of. Reviewed on: 5th May 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear and glad you are pleased. We look forward to catching up with you in due course. Ben Hutchings, Head of Mortgage Sales Response date: 5th May 2023

Very friendly service

Very prompt and friendly live chat service. Reviewed on: 2nd May 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 5th May 2023

very helpfull

nice member of staff and i received answer for every of my question Reviewed on: 20th April 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. I'm glad we could be of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 21st April 2023

Super duper staff

Nick has been incredibly helpful and patient with all my questions as a first-time buyer. He answered all my questions quickly and clearly, and was always very friendly. Reviewed on: 18th April 2023

Reply from Bath Building Society Thank you for taking the time out Natalia and leaving this review. I will pass on this to Nick and I'm sure he will be pleased to receive. Ben Hutchings, Head of Mortgage Sales Response date: 19th April 2023

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Bath Building Society: Mortgages reviews

213% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Bath Building Society: Mortgages now

Bath Building Society Mortgages reviews (296)

Chocolate teapot comes to mind

Great service

Personal and helpful!

Helpful as always

First class service from a very helpful organisation

Real people to talk with about one's product

Really good experience

Very friendly service

very helpfull

Super duper staff

Review Bath Building Society: Mortgages now

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