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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (332 reviews)

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4.73

Based on 332 reviews, last reviewed 19th Oct 2025

17% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (332)

Excellent Client Service

Bath Building Society are responsive, polite and professional- highly recommended. Reviewed on: 31st October 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. Ben Hutchings, Head of Mortgage Sales. Response date: 1st November 2023

Helpful and friendly service

Our mortgage application for a Buy for Uni mortgage was made all the easier with help from our mortgage adviser at Bath Building Society - Ian Birch, who was unfailingly helpful throughout. Reviewed on: 24th October 2023

Reply from Bath Building Society Thank you Sarah for providing this feedback. This is great to hear. I will let Ian know accordingly and I know he will be pleased. Ben Hutchings, Head of Mortgage Sales Response date: 25th October 2023

Mortgage lender review

Bath are a well organised Building Society and very easy to be engaged with. Reviewed on: 19th October 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th October 2023

Professional and friendly

The Bath are always professional and friendly. Staff are so helpful and explain things really well. We would highly and happily recommend them. Reviewed on: 9th October 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear and appreciate you recommending us. Ben Hutchings, Head of Mortgage Sales Response date: 10th October 2023

very helpful

alex was very helpful and friendly Reviewed on: 2nd October 2023

Reply from Bath Building Society Thank you for taking the time out and providing this review. I will pass on your kind feedback. Nicola Rees, Head of Mortgage Operations Response date: 6th October 2023

Excellent service from start to finish from all members of staff that we dealt with.

We have recently taken out a 'buy for university' mortgage with Bath BS. From start to finish, all of your staff have been absolutely excellent but a particular shout out to Ian Birch, Rebekka and Jalani (the latter, both in the mortgage admin team). Our application was not that straightforward and under short timescales but the support of your staff could not have been better. I'm also aware that there were many staff that I did not engage directly with that supported our application. Reviewed on: 29th September 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. I will pass on your comments to all of my colleagues mentioned and I wish you well in your studies. Ben Hutchings, Head of Mortgage Sales. Response date: 2nd October 2023

Prompt response

Very quick and efficient service, and agent with a very wide knowledge. Reviewed on: 27th September 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 2nd October 2023

All questions answered

All my questions were answered and a link provided where needed Reviewed on: 25th September 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. I'm glad we were able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 26th September 2023

Fantastic service through unique circumstances

We took out a stage release mortgage with Bath to finance our housebuild. Communication was quick and clear throughout, particularly at the end of the build stage as the mortgage switched to a different product and everyone we dealt with at Bath was supportive and professional in helping us to source the best deal. Reviewed on: 13th September 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I’ll pass it back to the team. Ben Hutchings, Head of Mortgage Sales. Response date: 18th September 2023

Great Service using the chat facility

Typed in a question on the chat facility and this was answered promptly and professionally providing the answer needed. Reviewed on: 12th September 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. I'm glad our chat facility provided the answers you looked for. Ben Hutchings, Head of Mortgage Sales Response date: 13th September 2023

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