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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.72 (352 reviews)

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4.77

Based on 352 reviews, last reviewed 29th Jan 2026

38% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Friendly, knowledgable and efficient service from al... Friendly, knowledgable and efficient service from all at the company. From initial contact to offer was less than 3 weeks, a great rate and good produ... Read more Reviewed on: 29th January 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (352)

4 words to summarise

Helpful, personable, realistic and empathetic Reviewed on: 2nd September 2024

Reply from Bath Building Society Hi Samantha, thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, National Account Manger Response date: 3rd September 2024

Chat contact was very helpful!

initial contact on chat with Oliver has been a great one. he provided the required info quickly Reviewed on: 30th August 2024

Reply from Bath Building Society Hi Vatsa, thank you for taking the time out and providing this feedback. I'm glad Oliver was able to assist you with your enquiry. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 2nd September 2024

good chat - responder was pleasant and helpful

good chat - responder was pleasant and helpful Reviewed on: 11th July 2024

Reply from Bath Building Society Hi Mark, thank you for taking the time out out leaving some feedback. This is great to hear and glad we were able to help out. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 12th July 2024

Buy for Uni mortgage

We applied for a niche product, a Buy for Uni mortgage, which is only offered by 3 lenders. In fact, of the 3, the Bath BS was the only one that could meet all our criteria. Excellent service from start to finish with supportive and informative advice from Tim Randell. The application form was a little old fashioned, completed in pen and posted back! But in reality it was no problem. It was processed quickly and the offer made without any real delays. Reviewed on: 28th June 2024

Reply from Bath Building Society Thank you for the feedback, I'll be sure to pass this onto Tim! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 1st July 2024

very good meetings with Ian Birch, who calmly and he...

very good meetings with Ian Birch, who calmly and helpfully took us through two separate applications. Very grateful to him Reviewed on: 25th June 2024

Reply from Bath Building Society Thank you for your feedback Paul! I'm glad that Ian could assist, I'll pass this onto him. Kyle Greck, Head of Direct Mortgages & Proposition Response date: 26th June 2024

asked for rate updates got details

asked for rate updates got details Reviewed on: 21st June 2024

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. I'm glad we were able to assist. Ben Hutchings. Head of intermediary Mortgage Sales Response date: 24th June 2024

Tim Randall is an absolute credit to the organisation

Tim helped us with securing a mortgage, in quite complex and trying circumstances,. His communication, diligence, professionalism, and kindness made a very difficult time much easier. I genuinely think that other agents might have given up on us, but Tim drove the process to completion. Really can't thank him enough. Reviewed on: 24th May 2024

Reply from Bath Building Society Thank you for your feedback, I will be sure to pass this onto Tim! I'm pleased we were able to assist. Kyle Greck, Head of Direct Mortgages & Proposition Response date: 3rd June 2024

Helpful staff provided easy and clear information ab...

Helpful staff provided easy and clear information about my case that is with the lender. Definitely feels like a human being approach rather than a PC Reviewed on: 15th May 2024

Reply from Bath Building Society Hi Paul, Thank you for taking the time out and leaving this feedback. You are absolutely right here. We always take a personal approach as we love talking to our customers. You know where we are if you need us. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 16th May 2024

Excellent help and service throughout

Excellent service and very explanatory throughout Reviewed on: 8th May 2024

Reply from Bath Building Society Hi Lucille, thank you for taking the time out and leaving this great feedback. Ben Hutchings, Head of Intermediary Mortgage Sales. Response date: 9th May 2024

Mortgage Application Process

I had an excellent experience Working with Bath Building Society. Tim managed my application and he did a fantastic job at making sure everything ran smoothly and sufficiently. Reviewed on: 24th April 2024

Reply from Bath Building Society Thank you for your feedback, I'm pleased we were able to help and I'll pass this along to Tim! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 30th April 2024

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