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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (344 reviews)

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4.76

Based on 344 reviews, last reviewed 4th Dec 2025

38% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Retirement mortgage with exceptional service Bath Building Society (Tim and the team) provided exceptional service from start to finish. The team was professional, knowledgeable, and genuinely su... Read more Reviewed on: 4th December 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (344)

Excellent help and service throughout

Excellent service and very explanatory throughout Reviewed on: 8th May 2024

Reply from Bath Building Society Hi Lucille, thank you for taking the time out and leaving this great feedback. Ben Hutchings, Head of Intermediary Mortgage Sales. Response date: 9th May 2024

Mortgage Application Process

I had an excellent experience Working with Bath Building Society. Tim managed my application and he did a fantastic job at making sure everything ran smoothly and sufficiently. Reviewed on: 24th April 2024

Reply from Bath Building Society Thank you for your feedback, I'm pleased we were able to help and I'll pass this along to Tim! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 30th April 2024

Thank you Oliver for going all out to assist me subm...

Thank you Oliver for going all out to assist me submitting an application Reviewed on: 18th April 2024

Reply from Bath Building Society Hi Stephen, thank you for taking the time out and leaving this feedback. I will pass this on to Oli and glad we could be of assistance. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 19th April 2024

Bath Building Society gave us a break

We have had 3 mortgages with Bath Building Society over the last 35 years and are now mortgage free. They were the only company who would listen to us when buying our first home and won’t forget that they trusted us and provided us with that first rudder to the housing market. Thank you Reviewed on: 15th April 2024

Reply from Bath Building Society Hi Debbie, thank you for taking the time out and leaving this feedback. This is great to hear and that you are now mortgage free. I'm glad we were of assistance over the years and wish you all the best for the future. Ben Hutchings. Head of Intermediary Mortgage Sales Response date: 16th April 2024

Effortless process

Effortless process, We had it packaged by Buildloan and from offer to completion it took around 2 weeks Reviewed on: 12th April 2024

Reply from Bath Building Society Hi Callum, thank you for taking the time out and leaving this feedback. This is good to hear and hope everything goes smoothly for you. Ben Hutchings. Head of Intermediary Mortgage Sales Response date: 15th April 2024

Clear and efficient communication

Our mortgage advisor was very clear and helpful in talking and seeing us through the process when we had queries. We felt he welcomed our contact and was always efficient when replying to our communications. Reviewed on: 2nd April 2024

Reply from Bath Building Society Hi Phil, thank you for your kind words. I'm glad you had a good experience, I'll be sure to pass this onto the team! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 3rd April 2024

BATH BUILDING SOCIETY

An excellent lender who are in touch with the needs of their clients and who always try to help in a positive manner Reviewed on: 25th March 2024

Reply from Bath Building Society Thank you for providing this feedback Simon. This is great to hear and we do try our best! Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 26th March 2024

Superb customer service! Thank you!

I've had a mortgage with Bath building society for 15 years . I was made redundant just before Christmas 2011 and was out of work for 3 whole months and couldn't pay the mortgage. When I contacted Bath they were very decent about it and when I did find another job they were flexible about the repayments. Above all they didn't make me feel humiliated like I was begging which I couldn't say for my own bank or other providers. Well done Bath and thank you, your kindness was not forgotten! Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Andrew for your great feedback. I am glad that we were there for you when you needed help. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Had my mortgage with bath building society for years...

Had my mortgage with bath building society for years and always great communication and fair pricing Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Doug for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Professional, friendly and knowledgeable team.

Professional, friendly and knowledgeable team. Always proactive in providing competitive rates at the end of fixed or discounted terms. Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Jayne for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

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