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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (333 reviews)

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4.74

Based on 333 reviews, last reviewed 22nd Oct 2025

11% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Your organisation and team member Tim Randall We deal with your team member Tim Randall, he was always clear with information and return any emails or telephone messages almost immediately. The co... Read more Reviewed on: 22nd October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (333)

I left a product Variation until the final day of 7...

I left a product Variation until the final day of 7 from the date of the letter from Bath BS, it was late afternoon and yet Adam still accommodated this late application and got it through in time, brilliant work I must say. Reviewed on: 20th February 2024

Reply from Bath Building Society Thank you for your feedback. It's great to hear that Adam delivered great service. I will pass your comments along to him. Many thanks, Nicola Rees - Head of Mortgage Operations Response date: 21st February 2024

Small enough to care!

Quick and helpful to deal with over 25 years. Flexible with my changing requirements Reviewed on: 12th February 2024

Reply from Bath Building Society Hi Keith, thank you for taking the time out and leaving this feedback. It's great to hear this and that you have been a customer for 25 years. I hope we can be of assistance for many more. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 14th February 2024

New mortgage - specialist product

Great service from start to finish on a more specialised mortgage product. The best part was the fact that I had named people who I could contact, who were all very helpful and responsive - not like the large faceless organisations we are all used to dealing with these days. I would highly recommend Bath Reviewed on: 11th February 2024

Reply from Bath Building Society Hi Steven, thank you for taking the time out and leaving this feedback. It's much appreciated you will be recommending us. You know where we are if you need anything else. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 14th February 2024

Buy for Uni Mortgage a Success

Thank you for your support with our Buy for Uni Mortgage. After 3.5 years my daughter has graduated, secured a job and the mortgage has now completed. I’d just like to say thank you for offering such a flexible product. It was a pleasure doing business with BBS. It transformed my daughter’s university life. She was able to live in a comfortable house and was in control of sorting out any day to day repairs. The Buy for Uni product gave us the flexibility we needed to have tenants or rent the property. Knowing she had full flexibility over the use of the property was a great peace of mind. My daughter secured a job after graduation and decided to take over the mortgage of the property on a repayment basis. I hope this boost to get on the property ladder will stand her in good stead. The BBS team were easy to contact and quickly responded to our questions. In today's world it was a pleasure to deal with someone directly and not through several layers of call center operatives. Thank you again. Reviewed on: 5th February 2024

Reply from Bath Building Society Hi Philip, thank you for taking the time to leave us a review. We're thrilled to hear about your experience and how this improved your daughter's university life! Kyle Greck, Head of Direct Mortgages & Proposition. Response date: 6th February 2024

Easy and quick online chat would use again.

Easy and quick online chat would use again. Reviewed on: 26th January 2024

Reply from Bath Building Society Hi Jack, thank you for taking the time out and using our online chat facility. This is great to hear and glad you will use it again. Ben Hutchings, Head of Intermediary Mortgage Sales. Response date: 2nd February 2024

this is my first time using bath bs

this is my first time using bath bs and Oliver has been so helpful as i had technical problems submitting the application and he added the information to the application for me Reviewed on: 23rd January 2024

Reply from Bath Building Society Thank you Jane for taking the time out and leaving this review. I'm glad Oliver was of assistance here and able to help. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 24th January 2024

My experience has been okay.

My experience has been okay. Nothing to write home about, but okay. Reviewed on: 17th January 2024

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. It's really appreciated. I would be interested to see where we can improve your experience dealing with us. Feel free to contact me on [email protected]. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 18th January 2024

New mortgage application - very professional

Professional and helpful staff from start to finish. Process was quick and easy. Getting through to staff and receiving quick resolutions/decisions was very good. customer responsiveness was excellent. Reviewed on: 10th January 2024

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 11th January 2024

remote chat

spoke remotely to Nick ,was extremely helpful.Answered all my queries Reviewed on: 3rd January 2024

Reply from Bath Building Society Thanks for your kind words, I'm pleased you've managed to get the answers you were looking for. I'll pass your feedback onto Nick. Kyle Greck, Head of Direct Mortgages & Proposition Response date: 5th January 2024

Helpful and informative

Nick was very quick and provided clear responses. Reviewed on: 15th November 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear and glad Nick was able to assist. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 16th November 2023

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