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Jon Fisher

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Review of the Bath Building Society, Mortgages:

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First, it's very slow. Many last minute surprises

First, it's slow, very slow. Next dont get your hopes up. Everything seemed great (but slow). Finally we received the offer long after we hoped to exchange. The offer contained a number of demands that contradicted the information supplied in the application, literally impossible & impractical demands. So we are now having to start the entire process again. Find a new property, make a fresh application, etc. It would have been better if they had suggested that it's riverside location could raise problems rather than wait months to be congratulated with impossible demands. If you wanted to say No to the property just say so Don't say Yes and then ask the impossible like no site fees for a house on a private road and insist on preferential treatment on non-allacoted parking. Numpties! Even the surveyor got the house age wrong by 20 years. They also requested 50% more charge against my parents property than discussed during the application. As a first time buyer, this couldn't have been disheartening. Reviewed on: 31st March 2025

Review of the Bath Building Society, Mortgages:

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Good service but sometimes slow

Customer service was good but some of the internal processes seemed very slow. We received excellent prompt responses when we chased for progress but would have preferred not to have to chase either by quicker processes or regular updates. Reviewed on: 24th March 2025

Reply from Bath Building Society Hi Jon, thanks for taking the time out and leaving this feedback. Unfortunately we have been very busy due to the changes in stamp duty coming into force shortly, with a high volume of applications. I'm glad we were able to assist when you contacted us. Ben Hutchings, National Account Manager Response date: 25th March 2025

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