Jon Fisher's community profile page

Write a review

Viewing profile for,

Jon Fisher

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (2)

Review of the Bath Building Society, Mortgages:

View on product page

First, it's very slow. Many last minute surprises

First, it's slow, very slow. Next dont get your hopes up. Everything seemed great (but slow). Finally we received the offer long after we hoped to exchange. The offer contained a number of demands that contradicted the information supplied in the application, literally impossible & impractical demands. So we are now having to start the entire process again. Find a new property, make a fresh application, etc. It would have been better if they had suggested that it's riverside location could raise problems rather than wait months to be congratulated with impossible demands. If you wanted to say No to the property just say so Don't say Yes and then ask the impossible like no site fees for a house on a private road and insist on preferential treatment on non-allacoted parking. Numpties! Even the surveyor got the house age wrong by 20 years. They also requested 50% more charge against my parents property than discussed during the application. As a first time buyer, this couldn't have been disheartening. Reviewed on: 31st March 2025

Reply from Bath Building Society Hi Jon Thank you for taking the time to share your feedback. We apologise that your experience didn't meet expectations. We have had an unusually busy period and are working hard to improve our efficiency. Your feedback invaluable, and I'm pleased we've had the opportunity to connect directly following your feedback. I hope that you are satisfied with the outcome. If there's any other way I can be of service please do reach out. Kyle Greck, Head of Mortgage Sales Response date: 8th April 2025

Review of the Bath Building Society, Mortgages:

View on product page

Good service but sometimes slow

Customer service was good but some of the internal processes seemed very slow. We received excellent prompt responses when we chased for progress but would have preferred not to have to chase either by quicker processes or regular updates. Reviewed on: 24th March 2025

Reply from Bath Building Society Hi Jon, thanks for taking the time out and leaving this feedback. Unfortunately we have been very busy due to the changes in stamp duty coming into force shortly, with a high volume of applications. I'm glad we were able to assist when you contacted us. Ben Hutchings, National Account Manager Response date: 25th March 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.