Write a review

Go to business site

Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (332 reviews)

View other Bath Building Society products

4.73

Based on 332 reviews, last reviewed 19th Oct 2025

21% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

Visit provider site Read all reviews Write a review

About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Bath Building Society Mortgages reviews (332)

BIBS MORTGAGES

I HAVE BEEN A CUSTOMER OF BIBS FOR MANY YEARS AND HAVE ALWAYS FOUND THEM TO BE AT TH EFRONT OF BUSINESS AND CUSTOMER SERVICE, A SUPERB EXPERIENCE EVERY TIME Reviewed on: 25th March 2023

Reply from Bath Building Society Thank you Simon for your kind comments and leaving this feedback. Hopefully we can provide this kind of service for many more years to come. Ben Hutchings, Head of Mortgage Sales Response date: 27th March 2023

very difficult to get 50% mortgage

their solicitor panel ackroydlegal.com are horrible and incompetent which makes the overall experience with BBS terrible. i would avoid if possible Reviewed on: 24th March 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We don't have a solicitors panel here at the Society, just criteria solicitors must be able to meet in order to transact with us. If the service they have provided isn't up to your expectations you can contact them directly and hope you are able to sort something out with them. Ben Hutchings, Head of Mortgage Sales Response date: 27th March 2023

Speedy, efficient and concise advice!

Speedy, efficient and concise advice! Reviewed on: 15th March 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 16th March 2023

Amazing, friendly and helpful service

Bath Building Society provided excellent, friendly service Reviewed on: 11th March 2023

Reply from Bath Building Society Thank you Richard for taking the time out and providing this feedback. We do try our best. Ben Hutchings, Head of Mortgage Sales Response date: 13th March 2023

Quick response online.

Good start to the process of gaining a mortgage in principle. Reviewed on: 8th March 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. I hope we can assist further in due course. Ben Hutchings, Head of Mortgage Sales Response date: 9th March 2023

Personal service

Always quick to answer and good to talk to a human being. Reviewed on: 7th March 2023

Reply from Bath Building Society Thank you for taking the time out leaving a review. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 8th March 2023

Best in the West of England

Great Customer Service, very pleased Reviewed on: 2nd March 2023

Reply from Bath Building Society Thank you Andrew for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 3rd March 2023

My late husband and I applied ito many banks and societies for a small mortgage on a high value property. We were turned down as too old. Bath Building Society supplied the mortgage needed and has proved an excellent company since.

A company cannot be better than excellent and I recommend the Bath Building Society to anyone wo mentions looking for a mortgage or safe saving place. Reviewed on: 20th February 2023

Reply from Bath Building Society Thank you for taking the time out Joan and providing this feedback. This is great to hear. We do strive in providing good quality customer service and i appreciate your kind comments and recommendation. Ben Hutchings, Head of Mortgage Sales Response date: 22nd February 2023

Efficient Personalised Customer Service

The customer service offered by Bath Building Society (BBS) is unique in this online age. If we have ever needed to contact them we have always been dealt with by knowledgable and engaging individuals who have always solved whatever issue we may have had. Keep up the good work BBS! Reviewed on: 18th February 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We do try and best but this is so good so hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Great service

I've had my mortgage with Bath Building Society for a few years, great rate and great customer relations. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for taking the time out and providing us with this feedback. Its great to hear. Ben Hutchings Response date: 20th February 2023

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Coventry Building Society 3.51 from 27 reviews
Fixed Rate Mortgage
from HSBC 3.72 from 93 reviews
Tracker Rate Mortgage
from HSBC 3.67 from 15 reviews

Want to see more from Bath Building Society?

Savings
from Bath Building Society 4.70 from 2101 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub