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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (344 reviews)

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4.76

Based on 344 reviews, last reviewed 4th Dec 2025

38% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Retirement mortgage with exceptional service Bath Building Society (Tim and the team) provided exceptional service from start to finish. The team was professional, knowledgeable, and genuinely su... Read more Reviewed on: 4th December 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (344)

Highly recommend for mortgages

A building society that I would highly recommend for a mortgage. Easy to work with. Reviewed on: 31st March 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the mortgage team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Great Company for Mortgage Support

We have been with Bath Building Society for over 12 years and received during this time unfailing support and advise wiht regard to our small Mortgage which we recently redeemed in a very easy process. We strongly recommend Bath as an institution of professionalism and integrity. Reviewed on: 29th March 2023

Reply from Bath Building Society Thank you for your positive comments Simon, we appreciate you taking the time to give us the feedback. I will pass it on to the team, Ben Hutchings, Head of Mortgage Sales. Response date: 30th March 2023

BIBS MORTGAGES

I HAVE BEEN A CUSTOMER OF BIBS FOR MANY YEARS AND HAVE ALWAYS FOUND THEM TO BE AT TH EFRONT OF BUSINESS AND CUSTOMER SERVICE, A SUPERB EXPERIENCE EVERY TIME Reviewed on: 25th March 2023

Reply from Bath Building Society Thank you Simon for your kind comments and leaving this feedback. Hopefully we can provide this kind of service for many more years to come. Ben Hutchings, Head of Mortgage Sales Response date: 27th March 2023

very difficult to get 50% mortgage

their solicitor panel ackroydlegal.com are horrible and incompetent which makes the overall experience with BBS terrible. i would avoid if possible Reviewed on: 24th March 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We don't have a solicitors panel here at the Society, just criteria solicitors must be able to meet in order to transact with us. If the service they have provided isn't up to your expectations you can contact them directly and hope you are able to sort something out with them. Ben Hutchings, Head of Mortgage Sales Response date: 27th March 2023

Speedy, efficient and concise advice!

Speedy, efficient and concise advice! Reviewed on: 15th March 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 16th March 2023

Amazing, friendly and helpful service

Bath Building Society provided excellent, friendly service Reviewed on: 11th March 2023

Reply from Bath Building Society Thank you Richard for taking the time out and providing this feedback. We do try our best. Ben Hutchings, Head of Mortgage Sales Response date: 13th March 2023

Quick response online.

Good start to the process of gaining a mortgage in principle. Reviewed on: 8th March 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. I hope we can assist further in due course. Ben Hutchings, Head of Mortgage Sales Response date: 9th March 2023

Personal service

Always quick to answer and good to talk to a human being. Reviewed on: 7th March 2023

Reply from Bath Building Society Thank you for taking the time out leaving a review. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 8th March 2023

Best in the West of England

Great Customer Service, very pleased Reviewed on: 2nd March 2023

Reply from Bath Building Society Thank you Andrew for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 3rd March 2023

My late husband and I applied ito many banks and societies for a small mortgage on a high value property. We were turned down as too old. Bath Building Society supplied the mortgage needed and has proved an excellent company since.

A company cannot be better than excellent and I recommend the Bath Building Society to anyone wo mentions looking for a mortgage or safe saving place. Reviewed on: 20th February 2023

Reply from Bath Building Society Thank you for taking the time out Joan and providing this feedback. This is great to hear. We do strive in providing good quality customer service and i appreciate your kind comments and recommendation. Ben Hutchings, Head of Mortgage Sales Response date: 22nd February 2023

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