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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (332 reviews)

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4.73

Based on 332 reviews, last reviewed 19th Oct 2025

21% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (332)

Amazing service

I got a mortgage when it was looking tough. I have been with Bath now for 12 years. Staff are friendly and accommodating Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving us a review. This is great to hear and so glad we have been of assistance over the last 12 years. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Brilliant service

Bath building society always helpful polite and nothing to much trouble Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving us a review. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Outstanding service

We have been borrowers now for some 23 years and the service levels are consistently high - A great Building Society Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving us a review Nick. Glad we can be of assistance to you. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Very friendly bank

We have a mortgage with Bath Building Society since 2015 and enjoy friendly accessible service. You feel like a valued customer and not just a number. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving us a review. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Excellent in communicating

My questions and my requests for information are always very promptly responded to by the friendly staff of Bath Building Society Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you taking the time out and providing this feedback. I'm glad we were able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Amazing specialist lender!

Bath are a great specialist lender, who have their customers at the heart of everything they do. 10/10 would recommend. Reviewed on: 10th February 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear and appreciate you recommending us. Ben Hutchings, Head of Mortgage Sales Response date: 10th February 2023

wonderful young man Oliver delight to chat to and his contact broker Nick equally wonderful clear and open - really fast service - delighted

oliver and nick - great people to chat too both need a 50% pay increase Reviewed on: 9th February 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I note your kind comments and I'm sure they will be delighted to hear that they have provided a great service. Ben Hutchings, Head of Mortgage Sales Response date: 9th February 2023

One in a million.

When we true to get our first mortgage no one would look at us then we went off to Bath Investment Building Society and had a chat. The lady who I can’t remember her name reassured us and asked us to prepare a spreadsheet of our outgoings and incomings etc. this was a non-traditional approach and very welcoming. We went off and carefully prepared our report and a good case of why Bath Investment Building Society should give us a mortgage. She went through all the figs carefully and within one week we had an offer. We understand there was a risk here but they took it. Since our first mortgage in 1989 we’ve had 5 mortgages with Bath and ar happy to say we are now mortgage free. Thank you for believing in us and giving us a chance to get on the property market. We are forever grateful. Debbie and Patrick Batheaston Reviewed on: 8th February 2023

Reply from Bath Building Society Thank you Debbie & Patrick for taking the time out and providing this feedback. This is great to hear from long standing customers like yourselves and I'm so glad we have been able to help over the years. We at the Society wish you all the very best. Ben Hutchings, Head of Mortgage Sales Response date: 9th February 2023

Unique product range

A good range of products to fit the most unique set of requirements. Fantastic Reviewed on: 8th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. We do pride ourselves on providing great niche mortgage products to assist where we can. Ben Hutchings, Head of Mortgage Sales Response date: 9th February 2023

Remortgage

Very easy process to remortgage by btl over to Bath. My advisor was great throughout the process, he was very knowledgeable and professional. Reviewed on: 1st February 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback, this is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 2nd February 2023

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