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Bath Building Society: Mortgages reviews

4.70
Based on 265 reviews, last reviewed 13th Jan 2025
11% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
6%
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1%
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4%

Latest highest rating:

5

Really helpful Tim, as Mortgage Advisor for Bath Building Society, was so helpful. Reviewed on: 8th January 2025
Jeff 's avatar
Jeff

Latest lowest rating:

2

Decent product, painfully slow process No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the mean... Read more Reviewed on: 6th October 2024
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Julian T

About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Bath Building Society Mortgages reviews (265)

great service

5
Nick is a great member of staff, goes above and beyond Reviewed on: 20th May 2022
Reply from Bath Building Society Thank you for taking the time to provide this feedback. I will pass this on to Nick and make sure he receives the recognition. Ben Hutchings, Head of Mortgage Sales Response date: 20th May 2022
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Bath Building Society

Responsive Staff

5
Friendly, efficient and fast; great overall service Reviewed on: 20th May 2022
Reply from Bath Building Society Thank you for taking the time to provide this feedback. This is great to know. Ben Hutchings, Head of Mortgage Sales Response date: 20th May 2022
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Bath Building Society

very knowledgeable

5
answered all questions with confidence and asked questions that I need to consider. Reviewed on: 18th May 2022
Reply from Bath Building Society Thank you for taking the time to provide this 5 star feedback. Ben Hutchings, Head of Mortgage Sales Response date: 19th May 2022
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Bath Building Society

BIBS Approach

5
Apart from the few occasions when messages get missed (and these are very few), I have always found this lender to be responsive, courteous, prompt and helpful. Persons on the help desk and BDMs know their 'stuff' and offer meaningful guidance Reviewed on: 16th May 2022
Reply from Bath Building Society Thank you for taking time to provide us with the valuable feedback. Apologies we may have missed a message from you. We have recruited recently so hopefully this will resolve the issue. I will pass on your comments to our staff as this is great to know. Ben Hutchings, Head of Mortgage Sales Response date: 17th May 2022
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Bath Building Society

Efficient and helpful

5
Well done, helped me with enquiry and I know more now and hopefully I will get the follow up offered. Reviewed on: 12th May 2022
Reply from Bath Building Society Thank you for taking the time to share your feedback, it's much appreciated. Ben Hutchings, Head of Mortgage Sales Response date: 13th May 2022
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Bath Building Society

Friendly, approachable with interesting niche products

5
A case was declined last week on affordability grounds as the underwriters were 'uncomfortable' with the income being sustainable. I submitted a request on Friday 6th May to review the decision and provided evidence in support. Today, 9th May, in a chat with Nick, I was told that my request has been referred to the underwriters. Whatever the result of the review, which I hope is favourable, the responsiveness of the Society to my enquiry was excellent and I am in no doubt about the process in which it is engaged. Reviewed on: 9th May 2022
Reply from Bath Building Society Thank you for taking the time to provide this feedback. I'm glad Nick was able to provide the assistance you needed and we will be in touch shortly. Ben Hutchings, Head of Mortgage Sales Response date: 10th May 2022
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Bath Building Society

Very flexible for rent a room

5
I am always happy with my interactions with bath as they are clear and transparent Reviewed on: 6th May 2022
Reply from Bath Building Society Thank you for taking the time to share your feedback, it's much appreciated. Hopefully we can be of assistance in the future. Ben Hutchings, Head of Mortgage Sales Response date: 9th May 2022
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Bath Building Society

Very good

5
Live chat was a very useful tool! Reviewed on: 20th April 2022
Reply from Bath Building Society Thank you for the feedback and glad we could be of assistance. Ben Hutchings. Head of Mortgage Sales Response date: 21st April 2022
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Bath Building Society

Great service

5
Whilst in the end we decided not to accept the BBS offer we can not praise the focused and friendly attitude enough. Thank you for a great experience! Reviewed on: 15th April 2022
Reply from Bath Building Society Thank you for taking the time out and providing us with this feedback. Hopefully we can be of assistance in the future. Ben Hutchings. Head of Mortgage Sales Response date: 19th April 2022
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Bath Building Society

live chat

5
Tom was excellent in clarifying my query Reviewed on: 14th April 2022
Reply from Bath Building Society Thank you for the feedback. Glad Tom was able to assist you. Ben Hutchings. Head of Mortgage Sales Response date: 19th April 2022
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Bath Building Society

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