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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (327 reviews)

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4.73

Based on 327 reviews, last reviewed 27th Aug 2025

4% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Nick Thornton is my mortgage manager. Nick Thornton is my mortgage manager. He has been brilliant in keeping myself informed on all changes to rates etc. He has been proactive in informing... Read more Reviewed on: 27th August 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (327)

Useful and quick to ask questions

Helpful and easy to get useful answers Reviewed on: 25th November 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I'm glad you found it quick and useful. Ben Hutchings, Head of Mortgage Sales Response date: 28th November 2022

BTL RATE SWITCH

Adviser was unable to help with my query. and so it was referred on Reviewed on: 25th November 2022

Reply from Bath Building Society Thank you for taking the time out and leaving us some feedback. Feel free to contact myself directly at [email protected] if I can be of further assistance and to confirm your query was dealt with. Ben Hutchings, Head of Mortgage Sales Response date: 25th November 2022

Online chat service

Quick and efficient service. Gave information required. Reviewed on: 22nd November 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 23rd November 2022

Good communication and knowledge

I used the live chat option and was connected very quickly and the agent was very helpful Reviewed on: 17th November 2022

Reply from Bath Building Society Thank you for taking the time in providing this feedback. I'm glad the chat option was able to assist you. Ben Hutchings, Head of Mortgage Sales Response date: 18th November 2022

Very responsive and quick

All questions answered quickly and the chat works great. Reviewed on: 9th November 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgages Response date: 10th November 2022

Building height restriction is too strict for 2022

The online chat was great and helped me get a quick answer to my question but the reason I wouldn’t be able to recommend Bath Building Society to friends and Family is due to the strict building height rules for lending criteria. They do not lend on buildings over 6 storeys high which in today’s economy especially for borrowers in London; is extremely unhelpful as most London new builds are well over 10 floors. Other than that, I thought they would have been a great lender option so it’s such a shame! Reviewed on: 31st October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I always welcome this type of feedback as we do try to help as many people as we can get onto the property ladder. We don't lend on all types of properties but it's something we may revisit at some stage. Ben Hutchings, Head of Mortgage Sales Response date: 1st November 2022

A pleasure to deal with

Ian and the team provided a smooth, quick and professional service and made the whole process painless Reviewed on: 27th October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 28th October 2022

Remortgage to Bath Building Society

Tim was fantastic at keeping me up to date on the progress of my application. I would highly recommend using Bath Building Society. Reviewed on: 24th October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I will pass on your comments to Tim, and really appreciate you recommending us. Ben Hutchings, Head of Mortgage Sales Response date: 25th October 2022

Thank you!

Just wanted to say thank you for giving us the opportunity to purchase our first ever home. With a not so perfect credit rating I am so thankful you gave us the chance to become homeowners when others said no. Your customer service is excellent and you always provided updates to my broker on our case which made the whole process less stressful. Thank you Bath BS!! Reviewed on: 24th October 2022

Reply from Bath Building Society This is great to hear! Thank you for your feedback and I'm glad we were able to assist you in buying your first home. All of us at Bath Building Society wish you well. Ben Hutchings, Head of Mortgage Sales Response date: 24th October 2022

Brilliant service! Highly recommend!

Ian and the team at BBS were amazing. Ian was super helpful, knowledgeable, kind and considerate. He made the application process so easy and was available if I had any issues. The admin team were quick and thorough. These guys honestly have such amazing mortgage service, it way exceeds most of the larger high street mortgage lenders. I wouldn’t hesitate to recommend them. Reviewed on: 22nd October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We have a great Mortgage Team here at Bath Building Society and glad everyone in all areas from Ian in sales through to our operations team were able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 24th October 2022

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