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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (332 reviews)

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4.73

Based on 332 reviews, last reviewed 19th Oct 2025

21% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (332)

Poor service

Very poor contact.Lost count on the amount of calls made. No pace no urgency or keeping customers informed. Nearly 5 months to process once signed the documents. Raised a formal complaint. Was fobbed off when challenged. Could have been so much better. Very poor Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Please accept my apologies here as we clearly didn't meet up to our normal service expectations. I can be contacted at [email protected] and i would be more than happy to look into this for you. Ben Hutchings, Head of Mortgage Sales Response date: 13th December 2022

Easy remortgage prices

Great communication, designated contact made the process relatively rubble free Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 13th December 2022

Financial Services as they should be

Dealing with most financial services organisations is, for a large part, a demonstration of how customers come a distant second to under invested technology systems and computer dictated processes. BBS is a demonstration of how an organisation can demonstrate that it and every one in the organisation values and cares for customers at the same time as it deals with the regulatory framework and commercial considerations of the sector in which it operates.. Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We are proud in the way we deal with and assist customers here at the Society. I'm sure we will continue to transact business like this for years to come. I really appreciate the recognition here. Ben Hutchings, Head of Mortgage Sales Response date: 13th December 2022

First class service

Prior to my application with Bath, I had applied with one of the major lenders but was Essentially through that process messed about. I decided to go with Bath and felt thoroughly supported and kept in the loop through the process. My solicitors comments were that this was by far the best mortgage firm they had dealt with. Bath was responsive , experienced and super efficient. Highly recommended. Reviewed on: 8th December 2022

Reply from Bath Building Society Thank you for taking the time out and leaving this review. This is great to hear and I thoroughly appreciate your comments. Ben Hutchings, Head of Mortgage Sales Response date: 9th December 2022

Brilliant help over the online chat

Very helpful and I get what I needed promptly Reviewed on: 7th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I'm glad we could assist you. Ben Hutchings, Head of Mortgage Sales Response date: 8th December 2022

Useful and quick to ask questions

Helpful and easy to get useful answers Reviewed on: 25th November 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I'm glad you found it quick and useful. Ben Hutchings, Head of Mortgage Sales Response date: 28th November 2022

BTL RATE SWITCH

Adviser was unable to help with my query. and so it was referred on Reviewed on: 25th November 2022

Reply from Bath Building Society Thank you for taking the time out and leaving us some feedback. Feel free to contact myself directly at [email protected] if I can be of further assistance and to confirm your query was dealt with. Ben Hutchings, Head of Mortgage Sales Response date: 25th November 2022

Online chat service

Quick and efficient service. Gave information required. Reviewed on: 22nd November 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 23rd November 2022

Good communication and knowledge

I used the live chat option and was connected very quickly and the agent was very helpful Reviewed on: 17th November 2022

Reply from Bath Building Society Thank you for taking the time in providing this feedback. I'm glad the chat option was able to assist you. Ben Hutchings, Head of Mortgage Sales Response date: 18th November 2022

Very responsive and quick

All questions answered quickly and the chat works great. Reviewed on: 9th November 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgages Response date: 10th November 2022

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