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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (296 reviews)

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4.67

Based on 296 reviews, last reviewed 24th Apr 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

BBS were great for our guest house mortgage Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.)... Read more Reviewed on: 24th April 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (296)

Review of the Bath Building Society, Mortgages:

Very friendly bank

We have a mortgage with Bath Building Society since 2015 and enjoy friendly accessible service. You feel like a valued customer and not just a number. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving us a review. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Tim Randall is an absolute credit to the organisation

Tim helped us with securing a mortgage, in quite complex and trying circumstances,. His communication, diligence, professionalism, and kindness made a very difficult time much easier. I genuinely think that other agents might have given up on us, but Tim drove the process to completion. Really can't thank him enough. Reviewed on: 24th May 2024

Reply from Bath Building Society Thank you for your feedback, I will be sure to pass this onto Tim! I'm pleased we were able to assist. Kyle Greck, Head of Direct Mortgages & Proposition Response date: 3rd June 2024

Helpful staff provided easy and clear information ab...

Helpful staff provided easy and clear information about my case that is with the lender. Definitely feels like a human being approach rather than a PC Reviewed on: 15th May 2024

Reply from Bath Building Society Hi Paul, Thank you for taking the time out and leaving this feedback. You are absolutely right here. We always take a personal approach as we love talking to our customers. You know where we are if you need us. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 16th May 2024

Excellent help and service throughout

Excellent service and very explanatory throughout Reviewed on: 8th May 2024

Reply from Bath Building Society Hi Lucille, thank you for taking the time out and leaving this great feedback. Ben Hutchings, Head of Intermediary Mortgage Sales. Response date: 9th May 2024

Mortgage Application Process

I had an excellent experience Working with Bath Building Society. Tim managed my application and he did a fantastic job at making sure everything ran smoothly and sufficiently. Reviewed on: 24th April 2024

Reply from Bath Building Society Thank you for your feedback, I'm pleased we were able to help and I'll pass this along to Tim! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 30th April 2024

Thank you Oliver for going all out to assist me subm...

Thank you Oliver for going all out to assist me submitting an application Reviewed on: 18th April 2024

Reply from Bath Building Society Hi Stephen, thank you for taking the time out and leaving this feedback. I will pass this on to Oli and glad we could be of assistance. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 19th April 2024

Bath Building Society gave us a break

We have had 3 mortgages with Bath Building Society over the last 35 years and are now mortgage free. They were the only company who would listen to us when buying our first home and won’t forget that they trusted us and provided us with that first rudder to the housing market. Thank you Reviewed on: 15th April 2024

Reply from Bath Building Society Hi Debbie, thank you for taking the time out and leaving this feedback. This is great to hear and that you are now mortgage free. I'm glad we were of assistance over the years and wish you all the best for the future. Ben Hutchings. Head of Intermediary Mortgage Sales Response date: 16th April 2024

Effortless process

Effortless process, We had it packaged by Buildloan and from offer to completion it took around 2 weeks Reviewed on: 12th April 2024

Reply from Bath Building Society Hi Callum, thank you for taking the time out and leaving this feedback. This is good to hear and hope everything goes smoothly for you. Ben Hutchings. Head of Intermediary Mortgage Sales Response date: 15th April 2024

Clear and efficient communication

Our mortgage advisor was very clear and helpful in talking and seeing us through the process when we had queries. We felt he welcomed our contact and was always efficient when replying to our communications. Reviewed on: 2nd April 2024

Reply from Bath Building Society Hi Phil, thank you for your kind words. I'm glad you had a good experience, I'll be sure to pass this onto the team! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 3rd April 2024

BATH BUILDING SOCIETY

An excellent lender who are in touch with the needs of their clients and who always try to help in a positive manner Reviewed on: 25th March 2024

Reply from Bath Building Society Thank you for providing this feedback Simon. This is great to hear and we do try our best! Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 26th March 2024

Superb customer service! Thank you!

I've had a mortgage with Bath building society for 15 years . I was made redundant just before Christmas 2011 and was out of work for 3 whole months and couldn't pay the mortgage. When I contacted Bath they were very decent about it and when I did find another job they were flexible about the repayments. Above all they didn't make me feel humiliated like I was begging which I couldn't say for my own bank or other providers. Well done Bath and thank you, your kindness was not forgotten! Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Andrew for your great feedback. I am glad that we were there for you when you needed help. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

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