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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2014 reviews)

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4.68

Based on 2,014 reviews, last reviewed 2nd May 2025

152% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Chris helped to resolve an ongoing technical issue a... Chris helped to resolve an ongoing technical issue and was very helpful and quick to respond Reviewed on: 2nd May 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2014)

Review of the Bath Building Society, Savings:

Local Quality

Good service, good products and based locally. Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

Helpful resolving banking app issues

I was trying to set up the app for my savings account and was given really clear guidance by the person I spoe to Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your fantastic feedback! We're thrilled to hear that you received top-notch service when trying to set up our Mobile App. Your satisfaction is our top priority, and we look forward to serving you with the same level of excellence in the future. Chris Burns - Customer Service Officer Response date: 10th March 2025

Outstanding service

At building society have always given outstanding service Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Emma, Thank you for your wonderful feedback! We're delighted to hear that you consistently receive outstanding customer service during your interactions with the team. Your satisfaction is our top priority, and we look forward to continuing to serve you with the same level of excellence. Chris Burns – Customer Service Officer Response date: 10th March 2025

Friendly local society

Friendly service and competitive savings rates Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Pedro, Thank you for your kind feedback! We're pleased to know that you find our team friendly and our rates competitive. Your satisfaction mean a lot to us, and we look forward to continuing to meet your expectations. Chris Burns - Customer Service Officer Response date: 10th March 2025

My local Building Society..

My local Building Society and they have a branch very near me. They are always friendly and welcoming and have a chair ready. They help with queries and never make me feel small or silly Reviewed on: 6th March 2025

Reply from Bath Building Society Hi, Thank you very much for the feedback. We pride ourselves on the great service we offer within the branches and will continue to do so whenever you need us. Sam Dorrington, Branches Manager Response date: 10th March 2025

All round winner

Helpful, approachable staff. Can talk over the phone or pop into their office. Competitive interest rates on savings. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Angela, Thank you so much for the feedback. We pride ourselves on our service, and I will be sure to pass on your kind words to the Savings team. Sam Dorrington, Branches Manager Response date: 7th March 2025

I regularly use the customer telephone service which...

I regularly use the customer telephone service which is very useful as I am unable to attend a branch in person due to mobility issues. The telephone is answered promptly and the service agents are very helpful. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Lesley, I am glad that we are able to offer alternatives for yourself to contact us as you can no longer visit our branches. We will continue to make your life as easy as possible. Sam Dorrington, Branches Manager Response date: 10th March 2025

simple to set up accounts

setting up savings account was straightforward and communications were efficient Reviewed on: 6th March 2025

Reply from Bath Building Society Hi, Thank you very much for the feedback, and I'm glad you didn't have any issues when setting up an account with ourselves. If you ever need to contact us, please get in touch. Sam Dorrington, Branches Manager Response date: 7th March 2025

Great savings products and a great team!

Great savings products and a great team! Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Robert, Thank you very much for the feedback. Glad we were able to help whenever you've needed us, and I will pass the feedback onto the team. Sam Dorrington, Branches Manager Response date: 7th March 2025

Reasonable service and products

Reasonable service and products but not the best especially now all local branches have been closed down. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Mark, Thank you for the feedback. We do still have two branches in Bath so if you're ever in the city please do feel free to pay ourselves a visit. Sam Dorrington, Branches Manager Response date: 7th March 2025

abhorent app, avoid for your own sake

When the app rarely worked it was a slow and confusing mess of buttons. The simple act of moving money from my savings account was slow and painful and it wasnt even clear that it had worked after i sent the money. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi George, I am really sorry you had such difficulties with our online system. We are always attempting to improve our system. However, if you would like to discuss the issues you faced further than please reach out to me on [email protected] so that we can investigate. Regards, Sam Dorrington, Branches Manager Response date: 7th March 2025

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