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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1884 reviews)

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4.65

Based on 1,884 reviews, last reviewed 20th Feb 2025

66% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Helpful staff Staff have been approachable and helpful whenever I have needed to contact them Reviewed on: 20th February 2025

Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1884)

Review of the Bath Building Society, Savings:

You were there for me when it counted...

Several years ago I was made redundant and couldn't find another job for three months. I contacted BBS and they couldn't have been more understanding and made an arrangement with me about my Mortgage which took so much stress away from the situation, which I'll never forget. THANK YOU! :-) Reviewed on: 1st April 2023

Reply from Bath Building Society That's so good to hear, we will always try and support our Members individual needs when we can. Glad things worked out for you. Jo Gillow, Communications Manager. Response date: 3rd April 2023

I have a 16-25 saver, fab rates.

I have a 16-25 saver, fab rates. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding the interest rate of our 16-25 regular saver account, it really is a great rate. Charlotte Tillen, Savings Services Manager Response date: 21st October 2024

On-line application very easy to navigate.

On-line application very easy to navigate. No hassle at all, very efficient service. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding opening an account via Bath Online. Its great to hear that you're pleased with the efficiency of the site. Charlotte Tillen, Savings Services Manager Response date: 21st October 2024

Staff are always helpful and friendly

Staff are always helpful and friendly Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding the team, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 21st October 2024

Great to actually speak directly to a knowledgeable...

Great to actually speak directly to a knowledgeable person(Jess) directly, who helped navigate opening a new account, on line. Thank you Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding how helpful Jess was with helping you open an account, I will pass this back to her. Charlotte Tillen, Savings Services Manager Response date: 17th October 2024

Renewing savings online

I emailed the relevant documents and had a confirmation of action in a very few minutes. So simple, even for a very old codger like me. Reviewed on: 10th October 2024

Reply from Bath Building Society Thank you for your feedback regarding the efficiency of our team, it was great to hear. Charlotte Tillen, Savings Services Manager Response date: 11th October 2024

Stop wasting trees!

An account I have with BBS is reaching maturity and, to inform me of that fact, I have received 13 sheets of high quality paper printed on one side only! Need I say more? Reviewed on: 6th October 2024

Reply from Bath Building Society Thank you for your feedback regarding your maturity letter. We also included KPI’s for the additional products that are available to you once your product matures along with your maturity letter. The KPI’s include all the information required so you can make the decision on the product that’s best for you. I will pass your feedback back regarding printing on both sides over to our marketing department. Charlotte Tillen, Savings Services Manager. Response date: 7th October 2024

Efficient live chat

The person i spoke on live chat was efficient and got me through the process as quick as possible. Reviewed on: 3rd October 2024

Reply from Bath Building Society Thank you for your feedback regarding Kelsey's service with your online chat, I will pass this back to her. Charlotte Tillen, Savings Services Manager Response date: 4th October 2024

Loyalty savings rate

Loyalty savings rate is excellent Reviewed on: 29th September 2024

Reply from Bath Building Society Thank you for your feedback regarding our rate, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 1st October 2024

My call was responded quickly and a solution for the...

My call was responded quickly and a solution for the problem that we were facing was proposed. Once action was taken, the matter was resolved within two working days, which was satisfactory, considering the circumstances. Reviewed on: 27th September 2024

Reply from Bath Building Society Thank you for this great feedback regarding the customer service you received, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 1st October 2024

Thankyou Charlotte

Despite receiving a new account when it wasnt open Charlotte was excellent in resolving the issue Reviewed on: 27th September 2024

Reply from Bath Building Society Hi, thank you so much for your positive feedback regarding my colleague Charlotte. I will be sure to pass on the kind words, and if you have any further issues please do let us know! Sam Dorrington, Branches Manager Response date: 1st October 2024

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