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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1829 reviews)

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4.65

Based on 1,829 reviews, last reviewed 28th Nov 2024

690% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

I use Wood street branch as it is local and easy to... I use Wood street branch as it is local and easy to deal with human beings face to face, rather than being forced to deal with everything online. Reviewed on: 28th November 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (1829)

They have always explained options, they are patien...

They have always explained options, they are patient and friendly and kind, they listen to people even for a little chat. They always try to explain any problems we experience. I recently opened a cash isa, I didn't think I could on my income, the staff walked me through my options and explained anything I struggled to understand. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you very much for the feedback, we are always willing to help or explain any queries you have. Just pop in like always! Sam Dorrington, Branches Manager Response date: 18th September 2024

Speaking to real people.

Always easy to speak to a real person and they always try and help. The seem happy to go that bit extra to sort a problem out. Reviewed on: 13th September 2024

Reply from Bath Building Society We always strive to give the best service possible, and I am glad you have experienced this. Thank you. Sam Dorrington, Branches Manager Response date: 18th September 2024

Moorland Road, Bath team are the best!!

Moorland Road provide friendly and helpful service. Great team and lovely place to visit. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for the positive feedback, I will pass it onto the branch team in Moorland Road. Sam Dorrington, Branches Manager Response date: 18th September 2024

It would be good to enrol in accounts entirely onlin...

It would be good to enrol in accounts entirely online without having to send paper copies in the post. This may have changed now but when I applied for an account, that was the biggest pain. Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, all of our accounts should now be possible to open online through our website! Sam Dorrington, Branches Manager Response date: 18th September 2024

Highly recommended

Always had excellent and friendly service at our Ilminster branch so a little disappointed that it had to close. However as the Society has made it so easy to deal with matters online I still highly recommend Bath Building Society. Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, thank you for your feedback. You can continue to contact us on the phone as well as online should you need any assistance. Sam Dorrington, Branches Manager. Response date: 18th September 2024

Outstanding customer Service

All my contacts with the Bath Building Society have been very good, the customer service is outstanding, they always go out of their way to provide assistance and to be helpful and kind, the staff are always poIite, I cannot rate them all too highly, They reflect the pride they have in the Society and its principles Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for the positive feedback, I will pass it onto the branch team. We always strive to give the best service possible. Sam Dorrington, Branches Manager Response date: 18th September 2024

I find the staff reliable and courteous and the savi...

I find the staff reliable and courteous and the savings offers competitive. I have been a customer for more than 20 years and this has consistently been my experience Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for being a loyal member all these years, and we are glad that you enjoy the service we provide. Sam Dorrington, Branches Manager Response date: 18th September 2024

Two year fixed rate ISA Amazing Customer Service

Took out a two year fixed rate ISA and received the most excellent customer service. I would thoroughly recommend Bath Building to friends and family. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you very much for the positive feedback. The staff always strive to give the best possible service. Sam Dorrington, Branches Manager Response date: 18th September 2024

A Great Local Building Society

Very personable, staff in the branches always very helpful. The App works :-). Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for the positive feedback, I will pass it onto the branch team. Sam Dorrington, Branches Manager Response date: 18th September 2024

In branch service is excellent.

In branch service is excellent. The team is well trained and motivated Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for the positive feedback, I will pass it onto the branch team. Sam Dorrington, Branches Manager Response date: 18th September 2024

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