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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2093 reviews)

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4.70

Based on 2,092 reviews, last reviewed 5th Oct 2025

2% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Came into the Wood Street branch to open a Junior IS... Came into the Wood Street branch to open a Junior ISA for my daughter. Ella was most helpful and even helped me negotiate the steps with the pushchair... Read more Reviewed on: 3rd October 2025

Verified source

Latest lowest rating:

2

I almost gave up applying for an ISA account. I almost gave up applying for an ISA account. The online form filling is unreliable, had to be restarted, entering information is not obvious, text b... Read more Reviewed on: 5th October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2093)

Outstanding service

At building society have always given outstanding service Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Emma, Thank you for your wonderful feedback! We're delighted to hear that you consistently receive outstanding customer service during your interactions with the team. Your satisfaction is our top priority, and we look forward to continuing to serve you with the same level of excellence. Chris Burns – Customer Service Officer Response date: 10th March 2025

Friendly local society

Friendly service and competitive savings rates Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Pedro, Thank you for your kind feedback! We're pleased to know that you find our team friendly and our rates competitive. Your satisfaction mean a lot to us, and we look forward to continuing to meet your expectations. Chris Burns - Customer Service Officer Response date: 10th March 2025

My local Building Society..

My local Building Society and they have a branch very near me. They are always friendly and welcoming and have a chair ready. They help with queries and never make me feel small or silly Reviewed on: 6th March 2025

Reply from Bath Building Society Hi, Thank you very much for the feedback. We pride ourselves on the great service we offer within the branches and will continue to do so whenever you need us. Sam Dorrington, Branches Manager Response date: 10th March 2025

All round winner

Helpful, approachable staff. Can talk over the phone or pop into their office. Competitive interest rates on savings. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Angela, Thank you so much for the feedback. We pride ourselves on our service, and I will be sure to pass on your kind words to the Savings team. Sam Dorrington, Branches Manager Response date: 7th March 2025

I regularly use the customer telephone service which...

I regularly use the customer telephone service which is very useful as I am unable to attend a branch in person due to mobility issues. The telephone is answered promptly and the service agents are very helpful. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Lesley, I am glad that we are able to offer alternatives for yourself to contact us as you can no longer visit our branches. We will continue to make your life as easy as possible. Sam Dorrington, Branches Manager Response date: 10th March 2025

simple to set up accounts

setting up savings account was straightforward and communications were efficient Reviewed on: 6th March 2025

Reply from Bath Building Society Hi, Thank you very much for the feedback, and I'm glad you didn't have any issues when setting up an account with ourselves. If you ever need to contact us, please get in touch. Sam Dorrington, Branches Manager Response date: 7th March 2025

Great savings products and a great team!

Great savings products and a great team! Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Robert, Thank you very much for the feedback. Glad we were able to help whenever you've needed us, and I will pass the feedback onto the team. Sam Dorrington, Branches Manager Response date: 7th March 2025

Reasonable service and products

Reasonable service and products but not the best especially now all local branches have been closed down. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Mark, Thank you for the feedback. We do still have two branches in Bath so if you're ever in the city please do feel free to pay ourselves a visit. Sam Dorrington, Branches Manager Response date: 7th March 2025

abhorent app, avoid for your own sake

When the app rarely worked it was a slow and confusing mess of buttons. The simple act of moving money from my savings account was slow and painful and it wasnt even clear that it had worked after i sent the money. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi George, I am really sorry you had such difficulties with our online system. We are always attempting to improve our system. However, if you would like to discuss the issues you faced further than please reach out to me on [email protected] so that we can investigate. Regards, Sam Dorrington, Branches Manager Response date: 7th March 2025

Always cheerful, efficient and helpful when contacted.

Alays cheerful, efficient and helpful when contacted. Issues clear descriptions of products and warning if interest rates going up or down. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi John, Thank you very much for the feedback, and glad we've been able to help whenever you've needed us. Please continue to get in contact if you ever need to. Sam Dorrington, Branches Manager Response date: 7th March 2025

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