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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2047 reviews)

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4.69

Based on 2,047 reviews, last reviewed 17th Jul 2025

74% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Very helpful team member that dealt with my issue. Very helpful team member that dealt with my issue, extremely proactive and polite to deal with. Reviewed on: 17th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2047)

Great service from the Wood St Branch

I tried to open an account online at home with no success. So I went to the Wood St branch and was served by Tracey and Ben who were very helpful, and I was able to open the account with no problem. It’s always so lovely to visit the Wood Street Branch as they are so friendly and welcoming. 10 out of 10 from me! Reviewed on: 26th February 2025

Reply from Bath Building Society Thank you very much for the feedback, and I am glad we were able to help with your issue. I will pass the kind words onto Tracey and Ben! Sam Dorrington, Branches Manager Response date: 6th March 2025

Wood Street Branch helpful & patient

I called into the Wood St Branch as I needed some help with the app. I was greeted by Tracey, who was very helpful and patient with me. She really took the time to try to get to the bottom of the issues I was experiencing, all with a smile on her face. Very pleased with the service I received. Reviewed on: 26th February 2025

Reply from Bath Building Society Thank you very much for the feedback, and I am glad we were able to help with your issue. I will pass the kind words onto Tracey. Sam Dorrington, Branches Manager Response date: 6th March 2025

1st class services from Wood streeet branch as per u...

1st class services from Wood streeet branch as per usual Reviewed on: 26th February 2025

Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team at Wood Street! Sam Dorrington, Branches Manager Response date: 6th March 2025

Helpful staff

Staff have been approachable and helpful whenever I have needed to contact them Reviewed on: 20th February 2025

Reply from Bath Building Society Thank you very much for the feedback. We pride ourselves on the service we provide, and if you ever need assistance please do contact us! Sam Dorrington, Branches Manager Response date: 21st February 2025

Wood street very useful for business in Bath thank y...

Wood street very useful for business in Bath thank you for great service Reviewed on: 20th February 2025

Reply from Bath Building Society Thank you very much for the feedback! I will be sure to pass this onto the team at Wood Street, who pride themselves on the great service they provide! Sam Dorrington, Branches Manager Response date: 21st February 2025

Just in wood street been with for donkey years reall...

Just in wood street been with for donkey years really great service Reviewed on: 20th February 2025

Kelsey was very knowledgeable!

Kelsey was very knowledgeable and answered all my questions with ease. Reviewed on: 19th February 2025

Reply from Bath Building Society Thank you very much for the feedback. I will be sure to pass this onto Kelsey and let her know what a great impression she left. Sam Dorrington, Branches Manager Response date: 21st February 2025

Oldfield Park branch

Called into Oldfield Park to transfer our existing ISAs into fixed ISAs and both Lisa and Rachelle were very helpful and friendly in sorting us out. It’s a lovely atmosphere in the Oldfield Park branch. Reviewed on: 17th February 2025

Reply from Bath Building Society Thank you very much for the feedback. We pride ourselves on our service, and I will be sure to pass this onto both Lisa and Rachelle and let her know what a great impression they both left. Sam Dorrington, Branches Manager Response date: 21st February 2025

Wood Street staff very Friendly and Helpful

Wood Street staff very Friendly and Helpful Reviewed on: 17th February 2025

Reply from Bath Building Society Thank you very much for the feedback. We pride ourselves on our service, and I will be sure to pass this onto the team at Wood Street and let them know what a great impression they left. Sam Dorrington, Branches Manager Response date: 21st February 2025

I like the personal and friendly service I received...

I like the personal and friendly service I received from Ann in the Wood Street branch. Customers are not expected to serve themselves as in many other institutions. Please don’t ever change that. Reviewed on: 14th February 2025

Reply from Bath Building Society Thank you very much for the feedback. We pride ourselves on our service, and I will be sure to pass this onto Ann and let her know what a great impression she left. Sam Dorrington, Branches Manager Response date: 21st February 2025

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