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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2019 reviews)

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4.68

Based on 2,019 reviews, last reviewed 27th May 2025

97% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

I like the association with a West Country Building... I like the association with a West Country Building Society, in addition to which, at present, it feels as if Jane Cox, efficient and friendly, is my ... Read more Reviewed on: 27th May 2025

Verified source

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2019)

No one every answers the phones or online chat

Tried all day to speak to someone regarding my account and not been able to to speak to anyone. Chat agent will available 'shortly' is plain wrong and when I call the saving customer support number it just rings and rings. Tried this several times through the day Reviewed on: 15th December 2023

Reply from Bath Building Society Thank you for your feedback. We have been experiencing a high volume of calls and messages in the lead up to Christmas, but are always keen to help. Please send an email through to [email protected] and a member of the team will be in touch to help with your query. Graeme Finch, Savings Support Manager Response date: 18th December 2023

very helpful and professional

Need help today with the Bath app, luckily had my call answered by Jess who guided me through the Issus I was encountering. Thumps up for Jess Reviewed on: 15th December 2023

Reply from Bath Building Society Thank you for your feedback - I'll make sure to pass the lovely message on to Jess! Graeme Finch, Savings Support Manager Response date: 18th December 2023

Tries to make it impossible to access your money

Months and months after trying to register for online banking, after it tells me all is set email, pin and password all accepted to be a conformant password, I have never been able to login. It doesn't say wrong username/pin/password but instead does nothing. I suspect it's because I used a password manager to securely generate a password with special characters and numbers like suggested but their system can't handle it. No option for help. Need to now arrange a long journey to their headquarters to close my account and get it moved to another bank that allows you to access your money Reviewed on: 12th December 2023

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Support Manager Response date: 13th December 2023

lovely process

simple, easy process............. Reviewed on: 6th December 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 7th December 2023

Chat support really excellent, once get through.

It took a while to get someone to come online in the chat, with several attempts taking 20 mins+ before quitting. But when I did get someone, they were very focussed on resolving the issues and saw it though to the resolution. Reviewed on: 6th December 2023

Reply from Bath Building Society Sorry to hear it took you some time to contact the team - it is a particularly busy period but good to know we resolved your query. Many thanks for the feedback, Jo Gillow, Head of Marketing. Response date: 22nd December 2023

Setting up an online account

I had trouble setting up my online account. The online chat helped with this. Reviewed on: 4th December 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 5th December 2023

Very helpful

The young person was very helpful and very polite and sorted my problems Reviewed on: 2nd December 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 4th December 2023

Online banking app

The Bath Building Society app is absolutely dreadful, not easy to use, impossible to re-register on and not user friendly. I have tried numerous times over the past weeks to no avail. Getting hold of someone to talk to and get advice is not easy, I feel totally at a loss how to proceed Reviewed on: 24th November 2023

Great customer support

Jess was an absolute delight to deal with, and this wasn't even the first time she had been so, we had a previous encounter where she was just as pleasant. We got the issue sorted within a matter of minutes and made sure any other queries had been dealt with as well. Great customer support with the rare hint of a human on the other end of the phone rather than a script which is always appreciated! 10/10. Reviewed on: 22nd November 2023

Reply from Bath Building Society Thanks so much for this great feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Support Manager Response date: 23rd November 2023

Fabulous Live Chat

I like that you get to speak to a live person who is entrusted with a lot of responsibility so that they can close out the query in one visit. So often I am passed from one department to another, then have to wait for people to call back, yadda yadda, but the person with Bath Building Society just got the query sorted in one activity. Thank you so much! Reviewed on: 13th November 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 14th November 2023

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