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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1872 reviews)

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4.65

Based on 1,872 reviews, last reviewed 10th Feb 2025

69% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Jane was lovely when I came into Wood Street to open... Jane was lovely when I came into Wood Street to open my account and very efficient. Reviewed on: 10th February 2025

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1872)

Review of the Bath Building Society, Savings:

i have had no experience this year

i have had no experience this year Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, we are always here if you need to contact us either by phone or in person. Sam Dorrington, Branches Manager Response date: 18th September 2024

Atrocious customer service

I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Society via both chat facilities, answerphone and email requests have effectively been ignored. Will attempt to withdraw my application as I have never encountered such poor customer service before Reviewed on: 28th October 2024

Reply from Bath Building Society Good morning, I am very sorry that you feel this way and we have let you down. If you could email me directly on [email protected] I would be more than happy to assist you however I can. Sam Dorrington, Branches Manager Response date: 31st October 2024

Interest rate could be more competitive and more bra...

Interest rate could be more competitive and more branches in Bath Reviewed on: 25th October 2024

Reply from Bath Building Society Thank you very much for your feedback, we are always reviewing our interest rates and try to offer the best that we can! Sam Dorrington, Branches Managers Response date: 31st October 2024

Very friendly and local.

Very friendly and local. Really happy to go instore. Great rates on savings. Reviewed on: 24th October 2024

Reply from Bath Building Society Thank you for the feedback. Our branches will remain open and continue to serve our loyal members! Sam Dorrington, Branches Manager Response date: 25th October 2024

Love the easy access to and experience of the branch.

Love the easy access to and experience when visiting the branch Reviewed on: 23rd October 2024

Reply from Bath Building Society Hi thanks for the kind words regarding the team in the branches. I will be sure to pass them on! Sam Dorrington, Branches Manager Response date: 25th October 2024

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Easy to manage.

Easy to manage. Now with online and app always in control of your money. Reviewed on: 20th October 2024

Reply from Bath Building Society Thank you for your feedback regarding Bath Online and our Mobile App, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

People over machines

Fed up dealing with apps and machines; lovely to get back to human interaction. Staff very welcoming with excellent service. Interest rates aren't bad either. Reviewed on: 20th October 2024

Reply from Bath Building Society Thank you for your feedback, it's great to hear. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

smooth and efficient and quick.

smooth and efficient and quick. The service was timely, clear and allowed me to make an informed decision. Reviewed on: 20th October 2024

Reply from Bath Building Society Thank you for your feedback, its great to hear that our service was smooth and efficient. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

Initially had issue with website but customer care s...

Initially had issue with website but customer care sorted it in the end all ok. Reviewed on: 19th October 2024

Reply from Bath Building Society Hi, thanks for the feedback. I'm lad we were able to resolve the issues you were experiencing. Sam Dorrington, Branches Manager Response date: 25th October 2024

Love my LISA

Easy to set up and maintain! Great to find a local company to save with, who also provide the product (LISA) I was looking for. Reviewed on: 19th October 2024

Reply from Bath Building Society Thank you so much for the feedback, it's great to hear that we are able to provide the product that you were looking for! Sam Dorrington, Branches Manager Response date: 25th October 2024

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