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Hastings Direct: Car Insurance reviews

3.08
Based on 577 reviews, last reviewed 25th Mar 2024
100% decrease in 5 star reviews
in the past 90 days
38% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
32%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
5%
See only 1 star reviews
36%

Latest highest rating:

5

Late renewal of home and contents insurance Called to renew house and contents insurance but missed renewal date by 12 hours. Agent said I would need to complete another application. She told... Read more Reviewed on: 17th December 2023
Steve Kew's avatar
Steve Kew

Latest lowest rating:

1

DONT USE Son's insurance was £900. last year, £1600 this year. So we didn't take it up with them. But got a text saying your car is insured we just need pa... Read more Reviewed on: 25th March 2024
Cheriestar's avatar
Cheriestar

About the Car Insurance

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (577)

DONT USE

1
Son's insurance was £900. last year, £1600 this year. So we didn't take it up with them. But got a text saying your car is insured we just need payment. My son spoke to them and told them he'd gone somewhere else and was told by CS that he had to pay £20.00 Cancellation fee. He hadn't take the insurance with them but they insisted he need to pay. What a scam I will advise everyone to not insure with them a lot better and cheap companys out there Reviewed on: 25th March 2024
Cheriestar's avatar
Cheriestar

It is very difficult to cancel the renewal although...

1
It is very difficult to cancel the renewal although they said you can do by app. It took two hours to cancel. So badly service. Reviewed on: 21st February 2024
Ma Frank's avatar
Ma Frank

Avoid avoid avoid - hidden charges , we got insuranc...

1
Avoid avoid avoid - hidden charges , we got insurance with Hastings last week. Since then we have been hassled for more and more Info with threats of cancellation. We provided the information. We put my licence held 16 years as I got my licence Feb 2008 now Feb 2024 There was no option for actual date. Police started on 1st Feb my licence on 5th Feb. They are now trying to charge £60 to change this as they're saying it should be 15 years Their math =2008 to 2024 is 15 years Please avoid, put of principal we cancelled but that cost £90 Reviewed on: 15th February 2024
Ryan Smith's avatar
Ryan Smith

Thieving scum.

1
Thieving scum. Called and cancelled my policy back in July 2023. Realised in January that they’d carried on taking payments and had not cancelled it. Rang them early January and was told I’d get a call back after the weekend. No call back and they took another payment! Called again to complain and was told that the nothing had been done so started the whole complaint process again. They told me they had listened to the call and I hadn’t cancelled the policy. I demanded to be sent the recording and was told it would take 6-8 weeks for me to receive it! Meanwhile I was told that to cancel the policy and get a refund I would have to provide proof of sale in order to be refunds from that date. I sold the car after keeping it in a garage for a few months after I cancelled the policy as the car was not roadworthy. Since when did you have to provide any of that to cancel your insurance? Absolute shower of w⚓️s. Do not use them. I’d hate to think what I’d have had to go through if I’d needed to make a claim. C U Next Tuesday. Reviewed on: 22nd January 2024
Nick's avatar
Nick

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