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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.92 (222 reviews)

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4.70

Based on 222 reviews, last reviewed 14th Feb 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Good interest rates Good interest rates, great service and staff, easy to use app. Reviewed on: 1st June 2023

Latest lowest rating:

1

Delays, Slow, Unresponsive Originally applied back in September. Provided ID through e-mail and got ignored for several months. When I followed up, I was ignored again. Eventual... Read more Reviewed on: 14th February 2024

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About this product

Capital Credit Union secured loan reviews on Smart Money People can help other people like you to find out what life is like as a Capital Credit Union customer. Smart Money People was launched in 2014 to become the place for honest financial reviews, and to help increase trust and transparency in the financial world. Sounds good? You can write your Capital Credit Union secured loan today!

Capital Credit Union Loans reviews (222)

Review of the Capital Credit Union, Loans:

Top Class Loan Service

A great experience from start to finish. Using the CCU app it was so easy to apply, read documents and accept them. I made my application in the morning and by the following afternoon the funds were in my account. Nicola who i dealt with was fantastic so a big thank you to her and the team. I'm delighted with the experience. Reviewed on: 21st March 2023

Delays, Slow, Unresponsive

Originally applied back in September. Provided ID through e-mail and got ignored for several months. When I followed up, I was ignored again. Eventually, almost 5 months after I originally applied I got a link texted to me to download an ID app, even though I had already provided this. Once I had completed that step I asked for an update on my loan application and was told it was sitting in a queue to be assessed and it may take a while. Okay fair enough you'd think, however I've since read multiple reviews of people having their memberships and loans processed in less than 24/48 hours recently. I'm not sure why I've been treated this way but it's really disappointing. Credit Unions are supposed to be friendly, welcoming and provide good service. I've had nothing but hassle since my original application and I feel excluded, downbeat and disappointed that for no apparent reason I am being treated seperately to other customers. Reviewed on: 14th February 2024

Worst service

I wouldn’t recommend anyone using this service. The customer service is probably the worst I have ever experienced. Reviewed on: 29th November 2023

Good interest rates

Good interest rates, great service and staff, easy to use app. Reviewed on: 1st June 2023

DISCRIMINATION

One of Your staff has very Rude behavior and bad attitude !!! Asking customers to repeat 1000s time same issue And still never sorted !!!! Agents offer no Empathy !!! Poorly trained and uninformed representatives very bad service !!!! I Wll never recommend to any one !!! You need to work on to teach your representatives !!! Reviewed on: 28th May 2023

All was good

Very good useful when was in financial difficulties Reviewed on: 3rd April 2023

Works for the members

Capital credit union, is very good for savings and loans. Good interest rates very friendly staff and helpful. Reviewed on: 9th March 2023

Professional service; efficient and delivered by a warm team

Todays visit to the Union’s new office was enlightening; i secured the required loan after a warm reception,good advice and fast processing of my application. The team could not have been more helpful. Really happy to find this Union at the heart of our Edinburgh community helping people with their finances. Big thanks to Chris, Natalie and colleagues. Reviewed on: 4th March 2022

A Professional loan service;delivered by a friendly team

The Edinburgh Capital credit union team could not have been more helpful on my visit to their office today; the service was informative, helpful and efficient-securing the loan required. Thanks to all involved, Chris and Natalie in particular,for a top notch community service. Reviewed on: 4th March 2022

Excellent

Excellent service and staff and always at hand to help with friendly service Reviewed on: 24th December 2021

Excellent service

Great that the money comes off your payslip before balance reaches your current account so you don't miss it. Reviewed on: 1st November 2021

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