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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (752 reviews)

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4.94

Based on 752 reviews, last reviewed 19th Sep 2025

77% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (752)

Very quick and efficient brilliant service

Very quick and efficient brilliant service Reviewed on: 14th April 2025

Good customer service and their services help me to...

Good customer service and their services help me to save some money Reviewed on: 14th April 2025

Refused loan application

The company did not approve my loan application. Reviewed on: 14th April 2025

Quick, easy, convenient, value for money

Quick, easy, convenient, value for money Reviewed on: 14th April 2025

Small, emergency loan

Excellent at helping me get a quick small, emergency loan that fit my budget. Reviewed on: 14th April 2025

The best possible loan provider.

The best possible loan provider. No hassle and easy to deal with. An example of five star service and treating you as an individual Reviewed on: 14th April 2025

Always been helpful and given me loans etc to get th...

Always been helpful and given me loans etc to get through crisis Reviewed on: 14th April 2025

I have been with capital credit union for some time...

I have been with capital credit union for some time now and they have always been amazing with myself the customer service is the best. Anytime I have applied for a loan it's been dealt with quickly and the application process was down smoothly. Anytime I have spoke with a member of staff they have been very helpful Reviewed on: 14th April 2025

I've always felt that I'm treated like an individual...

I've always felt that I'm treated like an individual and not like a number. The sheer professionalism is felt by the way the staff deal with a banking query or a loan application. Such a joy to deal with CCU Reviewed on: 14th April 2025

Easy to use website and great customer service over...

Easy to use website and great customer service over the phone. Reviewed on: 14th April 2025

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