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Capital Credit Union: Loans reviews

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4.94
Based on 751 reviews, last reviewed 15th Jul 2025
75% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

The Loan application process. The Loan application process. Really easy to navigate. Friendly, helpful staff. If there is a problem. They will endevour to rectify as a matter of ur... Read more Reviewed on: 15th July 2025
Mr LR's avatar
Mr LR

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025
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Jim
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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (751)

Great value

5
Used for years and great value for money and superb customer services Reviewed on: 2nd July 2021
Kieren Dickson's avatar
Kieren Dickson

Ethical and prompt

5
The help I recieved from CCU was excellent, affordable and efficient. Staff are always very friendly and helpful. Can't thank them enough x Reviewed on: 2nd July 2021
Gillian 's avatar
Gillian

Great service.

5
Always have great service and respond quickly to enquiries. Fair rates for all products. Reviewed on: 2nd July 2021
Kevin O Dhubhchain's avatar
Kevin O Dhubhchain

Great service every time.

5
You can choose speak to a person or go online it's always a great service with staff who are willing to listen Reviewed on: 18th June 2021
Catherine Davenport's avatar
Catherine Davenport

great customer care taken when approving loan

5
the loans officer took time to look at my loan he made sure that the product was what i wanted and i could afford to pay back with my income and outgoings. Reviewed on: 15th June 2021
j graham's avatar
j graham

Helpful and friendly

5
I needed a loan to renovate the kitchen and a friend suggested Capital for their low rates. What I didn't expect was how friendly and helpful the staff were on the phone to me. Certainly not like banks! They seemed to really care about my individual situation and getting the best deal for me. Very impressed and will use their services again if I ever need to borrow more. Reviewed on: 9th June 2021
Peter's avatar
Peter

Reliable

5
They have good customer services. Loans are affordable to pay back with reasonable interest rate. They work as a team Reviewed on: 2nd June 2020
Sarpere cocodia's avatar
Sarpere cocodia

Un mare ajutor la nevoie

5
Într-adevăr,te ajuta când ai nevoie.recomand cu drag Reviewed on: 30th January 2019
Olaru Ana Maria's avatar
Olaru Ana Maria

Best company

5
I use this company Andreea recomand everyone Reviewed on: 26th November 2018
Ion Gamart's avatar
Ion Gamart

Helpfull

5
Happy , helpful, amazing company Reviewed on: 6th June 2017
Angelika Bangova's avatar
Angelika Bangova

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