Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Capital Credit Union: Loans reviews

View other Capital Credit Union products
4.89
Based on 757 reviews, last reviewed 24th Aug 2026
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
96%
See only 4 star reviews
2%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

They have excellent rates and respond very quickly. They have excellent rates and respond very quickly. I like the app and online experience that they provide. Reviewed on: 24th August 2026
Julie A's avatar
Julie A

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025
G t's avatar
G t
Read all reviews Write a review

About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Review Capital Credit Union: Loans now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Capital Credit Union Loans reviews (757)

TOP QUALITY SERVICE

5
I have been a member of the Capital Credit Union for more than 15 years and each time I have had dealings on either loans or savings the service provided by CCU staff has been excellent. Dougie Dolan Reviewed on: 2nd July 2021
Dougie Dolan's avatar
Dougie Dolan

Great service

5
I have had a few loans quick and professional from start to finish Also have a savings account great and quick fo take money out of needed in a hurry which is a great to be able to do this great service Reviewed on: 2nd July 2021
Maureen 's avatar
Maureen

Great customer service

5
Great service great way to save and loans for a special event Reviewed on: 2nd July 2021
David waddell's avatar
David waddell

Great Company.

5
I have always had amazing customer service from capital credit. They go above and beyond for their customers and are always friendly and helpful. I would definitely recommend them to anyone looking to start saving or in need of a loan. Reviewed on: 2nd July 2021
Sarah Crew's avatar
Sarah Crew

Great service

5
Great service, good value loans, and excellent staff. Good alternative to banks. Reviewed on: 2nd July 2021
Joao Da Silva's avatar
Joao Da Silva

Best Credit Union. Best Customer Focused service.

5
This Credit Union is the best I have ever seen. Genuinely customer focused and they go out of their way to help. I wish I could conduct all of my financial affairs through them as I am totally convinced they always have my interests at heart without ulterior motives like paying wealthy shareholders etc. Reviewed on: 2nd July 2021
Michael's avatar
Michael

Excellent friendly helpful

5
Always there to help when I need I loan staff are brilliant Reviewed on: 2nd July 2021
Christine Ahmed's avatar
Christine Ahmed

Excellent Customer Service

5
I have been a member of Capital Credit Union for several years. I have always received a high level of service; from the response time to the communication. I am always made to feel very comfortable when I am discussing my financial affairs. Reviewed on: 2nd July 2021
Debbie Corner's avatar
Debbie Corner

I have always experienced great service from the Capital Credit Union they have gone out their way to be helpful and inspired me to save.

5
The Capital Credit Union provide a friendly service, nothing is too much trouble. They respond quickly to queries and help you understand the benefits of saving and make sure that if you are taking out a loan it is affordable to you. A first class service with first class staff. Reviewed on: 2nd July 2021
Sandra Wallace's avatar
Sandra Wallace

Interested in more then just rates

5
Unable to get an unsecured loan to consolidate my debt through a bank, the credit union FIRST of all asked me about what had led to the debt and how I was coping, gave me options and THEN they looked at my outgoings and could see that I was paying far more than the loan repayments would be and save a little too. So, now I have my debt under control and when my loan is up, I’ll have a nice little lump sum too. Personal, effective and I know if I get into any difficulties I can call them. Reviewed on: 2nd July 2021
Sam Campbell's avatar
Sam Campbell

Do you have a different Capital Credit Union product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Capital Credit Union?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill