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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.93 (755 reviews)

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4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (755)

Amazing experience with Capital Credit Union.

Capital Credit Union have personalised approach in dealing with members /customers. Offers many products tailored to your needs and capacity to pay. Reviewed on: 2nd July 2021

A great company for the people

I have always found the Credit Union very helpful the staff are always helpful and willing to go above and beyond to help you obtain what you are looking for weather that is a personal load or insurance fantastic to be a member. Reviewed on: 2nd July 2021

Great service been using it for a lot of years

Everything dealt with quickly and efficiently always Reviewed on: 2nd July 2021

Easy and Safe

Brilliant service from friendly staff on own area. Loan comes off wages which takes off stress. I have used for over 10 years and its brilliant I am adding to a small savings pot for when loan is complete. Very easy to refinance when other funds are needed as well. Swapping form Company lease car to loan for own car has saved me a lot of money each month. Staff are really helpful and friendly on phone Reviewed on: 2nd July 2021

When you need a friend.

Sometimes only a good friend can tell you hard truths. For me that truth was borrowing money can be a good thing as long as you keep saving at the same time. And the friend was the team at Capital Credit Union. To say they transformed my attitude to personal finance would be another truth. Reviewed on: 2nd July 2021

Perfect easy to spply

Great service fantastic team work Reviewed on: 2nd July 2021

Understanding

Ccu will do everything they can They are understanding Friendly and above all supporting to all their customers Reviewed on: 2nd July 2021

Welcoming

Easy to talk to. Very helpful. Quick and efficient Reviewed on: 2nd July 2021

TOP QUALITY SERVICE

I have been a member of the Capital Credit Union for more than 15 years and each time I have had dealings on either loans or savings the service provided by CCU staff has been excellent. Dougie Dolan Reviewed on: 2nd July 2021

Great service

I have had a few loans quick and professional from start to finish Also have a savings account great and quick fo take money out of needed in a hurry which is a great to be able to do this great service Reviewed on: 2nd July 2021

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