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Capital Credit Union: Loans reviews

View other Capital Credit Union products
4.93
Based on 755 reviews, last reviewed 22nd Jan 2026
50% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
2%
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0%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026
Andrew F's avatar
Andrew F

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025
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G t
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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (755)

Stress-free Loan Application

5
I recently applied for a loan and the process was very straightforward and stress-free. The representative that oversaw my application was very helpful and friendly. Reviewed on: 2nd July 2021
U N's avatar
U N

First class

5
The friendliest most reliable company ever. The difference is they care about their customers, they go the extra mile. I wouldn’t go anywhere else. Reviewed on: 2nd July 2021
Amanda's avatar
Amanda

Couldnt ask for more

5
Excellent company. Great customer service. Fabulous staff. Competitive prices. Easy to deal with. Would 100% recommend. Reviewed on: 2nd July 2021
dawne milligan's avatar
dawne milligan

First class servise

5
Very friendly and understanding for your needs Reviewed on: 2nd July 2021
Ronald nicholson's avatar
Ronald nicholson

Savings

5
Don't check my account to much, but when I do its always a wonderful surprise to see how much I have saved. Reviewed on: 2nd July 2021
anna elizabeth's avatar
anna elizabeth

Loan

5
I recommended for everyone to join the Capital Credit Union Edinburgh because it is the only place where you can get cheap interest rates for your loan but also keep your savings safe. The service is fantastic and whatever you contact them a member of staff is there to help and assist you throughout your query. Since I been a member of Capital Credit Union I never regret and I always being proud to be a member due to their convenience customer service. Reviewed on: 2nd July 2021
Timothy Mwakasekele's avatar
Timothy Mwakasekele

Affordable loans

5
Best thing about capital credit union is you pay back each month of what you have borrowed and the repayment each month is affordable to the customer and by paying up the total amount of loan you end up getting money back with there saving system so better for company and customer. Reviewed on: 2nd July 2021
Chris Rosie's avatar
Chris Rosie

5 Stars all round!

5
Fantastic service in all areas, especially loans and savings, added bonus of a potential windfall in the monthly lottery! Reviewed on: 2nd July 2021
Brian Welsh's avatar
Brian Welsh

Great customer service

5
Staff are very helpful especially when you keep on forgetting your passwords Reviewed on: 2nd July 2021
Donald Johnston 's avatar
Donald Johnston

Always there to help

5
I applied for a loan and never sent in the correct paper work. The loans officer was on the phone the same day and sorted everything out for me. Top class service from every staff member I've dealt with . Reviewed on: 2nd July 2021
Lee Melrose's avatar
Lee Melrose

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