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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (751 reviews)

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4.94

Based on 751 reviews, last reviewed 15th Jul 2025

77% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The Loan application process. The Loan application process. Really easy to navigate. Friendly, helpful staff. If there is a problem. They will endevour to rectify as a matter of ur... Read more Reviewed on: 15th July 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (751)

Great service

Great service used for 10 years plus Reviewed on: 2nd July 2021

Help when needed

Very helpful and professional also helpful throughout difficult times Reviewed on: 2nd July 2021

Great rates, caring company

Capital Credit Union always offer a prompt service - they listen to your needs, are sympathetic and tailor products to suit individual customers. They offer great rates, payment breaks and saving options so it feels like good value. Reviewed on: 2nd July 2021

Beats the banks - hands down

For savings, loans and family style banking I’d recommend capital credit Union every time. The ability to set up kids savings accounts and the ease of loan applications with reasonable interest rates seal the deal for me. I’ve used credit Union for years & will continue to do so for the rest of my days. Reviewed on: 2nd July 2021

Friendly, helpful and efficient

I have been a member of the Credit Union for over 15 years and in that time have needed to apply for a loan on a nmber of occasions. The staff have consitently been helpful and efficient in processing my applicatioins and the tone of communication has always been friendly and reassuring. I am now in the happy postion of being a saver with Credit Union and chose them over any bank as the service is so much more customer friendly. Reviewed on: 2nd July 2021

Help me a lot

They help me a lot at Christmas time and so friendly staff Reviewed on: 2nd July 2021

Stress-free Loan Application

I recently applied for a loan and the process was very straightforward and stress-free. The representative that oversaw my application was very helpful and friendly. Reviewed on: 2nd July 2021

First class

The friendliest most reliable company ever. The difference is they care about their customers, they go the extra mile. I wouldn’t go anywhere else. Reviewed on: 2nd July 2021

Couldnt ask for more

Excellent company. Great customer service. Fabulous staff. Competitive prices. Easy to deal with. Would 100% recommend. Reviewed on: 2nd July 2021

First class servise

Very friendly and understanding for your needs Reviewed on: 2nd July 2021

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