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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (756 reviews)

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4.89

Based on 756 reviews, last reviewed 19th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They always respond quickly and efficiently They always respond quickly and efficiently Reviewed on: 19th June 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (756)

Friendly, very helpful.

I have used CCU on multiple occasions for loans and for saving, the staff, in store and over the phone, are very friendly and helpful. They Union really seems to go above and beyond. Reviewed on: 2nd July 2021

Ace team

Great for answer questions and help when needed . Also good for a chat. Reviewed on: 2nd July 2021

Best loan and savings credit union.

Staff always so helpful and do a fantastic job sorting out your loans, quick and easy process,would not go anywhere else for financial help. 10 star rating. Reviewed on: 2nd July 2021

Best place for loans

Great to get help financially when it’s needed Reviewed on: 2nd July 2021

Perfect company

Help you when you need it most saving with them is easy Reviewed on: 2nd July 2021

Great service

Great service used for 10 years plus Reviewed on: 2nd July 2021

Help when needed

Very helpful and professional also helpful throughout difficult times Reviewed on: 2nd July 2021

Great rates, caring company

Capital Credit Union always offer a prompt service - they listen to your needs, are sympathetic and tailor products to suit individual customers. They offer great rates, payment breaks and saving options so it feels like good value. Reviewed on: 2nd July 2021

Beats the banks - hands down

For savings, loans and family style banking I’d recommend capital credit Union every time. The ability to set up kids savings accounts and the ease of loan applications with reasonable interest rates seal the deal for me. I’ve used credit Union for years & will continue to do so for the rest of my days. Reviewed on: 2nd July 2021

Friendly, helpful and efficient

I have been a member of the Credit Union for over 15 years and in that time have needed to apply for a loan on a nmber of occasions. The staff have consitently been helpful and efficient in processing my applicatioins and the tone of communication has always been friendly and reassuring. I am now in the happy postion of being a saver with Credit Union and chose them over any bank as the service is so much more customer friendly. Reviewed on: 2nd July 2021

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