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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (754)

Go to for credit

I have been borrowing with Capital credit union for a while now. Never friendly customer service and always on hand to explain the ins and outs of their products. Reviewed on: 2nd July 2021

Managing debit, dreams & goals

I have used capital loans systems & service to help me manage my debit and help me, help my children, to reach their dreams & goals. As a service user they are alway helpful easy to arrange loans and with out judgment of your circumstance. I have recommended their service to my children and friends, as a way of managing their finite finances as a honest banking system that doesn't take advantage. Reviewed on: 2nd July 2021

Loan your way out of debt

Quick and easy to access loans. Very helpful. Have managed to pay off about 90% of my debt with low cost loans and save at the same time!!! Whao! Why aren't there more helpful establishments like this. Invaluable and appreciate the nice nod to the NHS staff. Reviewed on: 2nd July 2021

Amazing

I’ve been a member for about 15yrs now and I’ve not had one problem I would recommend them to family and friends Reviewed on: 2nd July 2021

Great loan and saving

Always friendly and helpful , great for affordable loans and flexible savings Reviewed on: 2nd July 2021

Amazing service

I have used credit union for many years now and have found them to be very helpful and the friendly staff go above and beyond to help their customers. They also have very competitive interest rates. Reviewed on: 2nd July 2021

First choice every time

Capital Credit Union is completely customer oriented in every department. From the moment of your first interaction until your business is complete you just know you are in safe and capable hands! Reviewed on: 2nd July 2021

Perfect

They are fantastic, bend over backwards to help in everyday. Reviewed on: 2nd July 2021

Friendly, very helpful.

I have used CCU on multiple occasions for loans and for saving, the staff, in store and over the phone, are very friendly and helpful. They Union really seems to go above and beyond. Reviewed on: 2nd July 2021

Ace team

Great for answer questions and help when needed . Also good for a chat. Reviewed on: 2nd July 2021

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