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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (754)

Redundancy Worries

I was made redundant and was worried about finding a new job, paying the mortgage and being able to keep my car for which the loan was for. After talking to the CCU team, I decided to put a large amount from my redundancy package into the loan to half the outstanding amount, they then re-loaned me the remainder of the owed amount over the duration left and changed the interest rate so that it was the same as the lower rate that I had originally. I am now paying half my original payment over the duration left on the original loan. This takes a lot of the stress away. This is now my 4th loan with CCU and I would highly recommend them to anyone. Reviewed on: 2nd July 2021

Witold

Everything in time, very nice person. I recomendent Capital Credit Union Reviewed on: 2nd July 2021

careing people

what a great bunch of people very caring and always there to help Reviewed on: 2nd July 2021

Never had any problems when going for loans with capital credit

Great staff always helpful especially over the last couple of years during the pandemic Reviewed on: 2nd July 2021

Useful loan

Getting a useful loan was straight forward and repayments were clear and at a reasonable rate. You feel it's not just a one sided relationship. Reviewed on: 2nd July 2021

Amazing company

Great company had heard so many good things even remember my dad using them when I was a child now I am and only thing I regret is that I never done it sooner Reviewed on: 2nd July 2021

Trustworthy

CCU gave me great support through the whole process and unlike other lenders give good advice and wont let you borrow what you can afford. Reviewed on: 2nd July 2021

Excellent Service

Friendly and helpful staff god advice given Reviewed on: 2nd July 2021

Very pleased

Have a savings account with Capital Credit Union. Their staff are very knowledgeable and efficient. Rates for loans are great and everything is explained to you as well. Reviewed on: 2nd July 2021

Excellent Company

Capital Credit Union, have helped me get a loan when i know i wouldn't of got one from a bank, with good pay back terms. would highly recommend then Reviewed on: 2nd July 2021

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