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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (751 reviews)

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4.94

Based on 751 reviews, last reviewed 15th Jul 2025

77% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The Loan application process. The Loan application process. Really easy to navigate. Friendly, helpful staff. If there is a problem. They will endevour to rectify as a matter of ur... Read more Reviewed on: 15th July 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (751)

Ease of use

I required a small loan which was incredibly easy to set up with absolutely no fuss Reviewed on: 2nd July 2021

Amazing

Always a great service very helpful when you call Reviewed on: 2nd July 2021

Friendly, Quick, Emphatic service.

Listened very carefully to my needs and helped with a loan, I also save with my membership and they ar very quick to assist when you have any difficulties. Would recommend to everyone. Reviewed on: 2nd July 2021

Great community service

I like to support this not for profit organisation. Apart from helping me save I am helping others less fortunate and know any profits go back to members Reviewed on: 2nd July 2021

Excellent customer service

I have been with capital credit union for around 15 years always been very easy to apply and receive loans, customer services are always impeccable never a problem to talk you through any concerns, and extremely helpful Reviewed on: 2nd July 2021

Fast, reliable & friendly

CCU have helped me build up my credit score. I obtained loans when the bank could not help. I found the staff at CCU very helpful and friendly. CCU as a company i found to be very reliable and there are no hidden extras. 100% would definitely recommend. Reviewed on: 2nd July 2021

Amazing company with great, helpful staff

Always a pleasure to deal with this company Reviewed on: 2nd July 2021

Redundancy Worries

I was made redundant and was worried about finding a new job, paying the mortgage and being able to keep my car for which the loan was for. After talking to the CCU team, I decided to put a large amount from my redundancy package into the loan to half the outstanding amount, they then re-loaned me the remainder of the owed amount over the duration left and changed the interest rate so that it was the same as the lower rate that I had originally. I am now paying half my original payment over the duration left on the original loan. This takes a lot of the stress away. This is now my 4th loan with CCU and I would highly recommend them to anyone. Reviewed on: 2nd July 2021

Witold

Everything in time, very nice person. I recomendent Capital Credit Union Reviewed on: 2nd July 2021

careing people

what a great bunch of people very caring and always there to help Reviewed on: 2nd July 2021

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