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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

88% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (754)

Help when I really needed it

Helped me pay off a high interest loan that I had most of my monthly payment was going towards interest the loan from the Credit union got my Life back on track can't thank them enough they took away the worry in my life Reviewed on: 2nd July 2021

Best loans

Started with credit union a few years ago they are by far the best company very friendly & helpful would 100% recommend them. Reviewed on: 2nd July 2021

Experience was so easy

The staff where absolutely brilliant and the experience was made so easy thank you very much Reviewed on: 2nd July 2021

Ease of use

I required a small loan which was incredibly easy to set up with absolutely no fuss Reviewed on: 2nd July 2021

Amazing

Always a great service very helpful when you call Reviewed on: 2nd July 2021

Friendly, Quick, Emphatic service.

Listened very carefully to my needs and helped with a loan, I also save with my membership and they ar very quick to assist when you have any difficulties. Would recommend to everyone. Reviewed on: 2nd July 2021

Great community service

I like to support this not for profit organisation. Apart from helping me save I am helping others less fortunate and know any profits go back to members Reviewed on: 2nd July 2021

Excellent customer service

I have been with capital credit union for around 15 years always been very easy to apply and receive loans, customer services are always impeccable never a problem to talk you through any concerns, and extremely helpful Reviewed on: 2nd July 2021

Fast, reliable & friendly

CCU have helped me build up my credit score. I obtained loans when the bank could not help. I found the staff at CCU very helpful and friendly. CCU as a company i found to be very reliable and there are no hidden extras. 100% would definitely recommend. Reviewed on: 2nd July 2021

Amazing company with great, helpful staff

Always a pleasure to deal with this company Reviewed on: 2nd July 2021

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