Write a review

Newsletter

Go to business site

Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (757 reviews)

View other Capital Credit Union products

4.89

Based on 757 reviews, last reviewed 24th Aug 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They have excellent rates and respond very quickly. They have excellent rates and respond very quickly. I like the app and online experience that they provide. Reviewed on: 24th August 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

Read all reviews Write a review

About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Review Capital Credit Union: Loans now

Help others make smarter decisions by sharing your own experience.

Write a review

Capital Credit Union Loans reviews (757)

Excellent credit union

Capital are a great credit union and they offer a wide range of products to customers. Their loans are structured in a great way where the loan is paid back whilst at the same time money is put aside for savings which can only be accessed upon the loan being cleared. This is great for people who may find saving difficult and gives the bonus at the end of the loan of not only having fully paid off the loan and no longer having that monthly outgoing but also having a fair amount of money via the savings put away during the loan period. They also have xmas savings accounts, help for first time buyers and mortgages in general. Staff are all friendly and work effectively to ensure customers are treated fairly and with respect, all in all could not ask for a better managed and run credit union that truly does exist for and delivers for its members. Reviewed on: 2nd July 2021

Excellent, Caring Company

I have Capital Credit Union for a loan and a shared equity mortgage. I have used them for years and they have always been friendly and helpful with excellent products and stellar customer service. Reviewed on: 2nd July 2021

Excellent customer experience

The staff at capital credit union have a good understanding of what the members want and need and deliver what is required by their members in a professional manner Reviewed on: 2nd July 2021

5star loans

I’ve been a customer for 13 years and I couldn’t fault them . From the customer service point they have always been amazing Reviewed on: 2nd July 2021

Great staff

Amazing people help a lot I love capital credit union Reviewed on: 2nd July 2021

Personalised service

Having been saving with CCU for some years, I've always been happy with all aspects of service. I've also benefited from a loan with the credit union and speaking with anyone from the office is always a pleasure. Nothing is too much trouble and they're fully knowledgeable on all their products and happy to answer any questions. Reviewed on: 2nd July 2021

Loans

Very speedy and straightforward application process Reviewed on: 2nd July 2021

CCU value it's customers needs

Been with CCU for many many years and when I have needed them, they have been approachable, listened and always endeavoured to meet my needs. They have been invaluable in my life. Reviewed on: 2nd July 2021

Outstanding

Amazing helped me so many times , been with them for over 10 years and wouldnt compare them to no one else x Reviewed on: 2nd July 2021

Great service

I have had many loans… great customer service Reviewed on: 2nd July 2021

Do you have a different Capital Credit Union product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Personal loans (discontinued)
from Conduit 4.80 from 353 reviews
Payday loan (discontinued)
from Zippa Loans (inactive company) 4.67 from 51 reviews
Logbook loan
from Car Cash Point 4.66 from 289 reviews

Want to see more from Capital Credit Union?

Savings
from Capital Credit Union 4.87 from 1008 reviews
Mortgages
from Capital Credit Union 4.67 from 37 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub