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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (756 reviews)

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4.89

Based on 756 reviews, last reviewed 19th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They always respond quickly and efficiently They always respond quickly and efficiently Reviewed on: 19th June 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (756)

Excellent, Caring Company

I have Capital Credit Union for a loan and a shared equity mortgage. I have used them for years and they have always been friendly and helpful with excellent products and stellar customer service. Reviewed on: 2nd July 2021

Excellent customer experience

The staff at capital credit union have a good understanding of what the members want and need and deliver what is required by their members in a professional manner Reviewed on: 2nd July 2021

5star loans

I’ve been a customer for 13 years and I couldn’t fault them . From the customer service point they have always been amazing Reviewed on: 2nd July 2021

Great staff

Amazing people help a lot I love capital credit union Reviewed on: 2nd July 2021

Personalised service

Having been saving with CCU for some years, I've always been happy with all aspects of service. I've also benefited from a loan with the credit union and speaking with anyone from the office is always a pleasure. Nothing is too much trouble and they're fully knowledgeable on all their products and happy to answer any questions. Reviewed on: 2nd July 2021

Loans

Very speedy and straightforward application process Reviewed on: 2nd July 2021

CCU value it's customers needs

Been with CCU for many many years and when I have needed them, they have been approachable, listened and always endeavoured to meet my needs. They have been invaluable in my life. Reviewed on: 2nd July 2021

Outstanding

Amazing helped me so many times , been with them for over 10 years and wouldnt compare them to no one else x Reviewed on: 2nd July 2021

Great service

I have had many loans… great customer service Reviewed on: 2nd July 2021

Great costumer service

Great costumer service all people give us a lot help on any times Reviewed on: 2nd July 2021

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