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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (756 reviews)

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4.89

Based on 756 reviews, last reviewed 19th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They always respond quickly and efficiently They always respond quickly and efficiently Reviewed on: 19th June 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (756)

Real people

Never had an issuse its great dealing with real people who want to help you. Reviewed on: 2nd July 2021

Customer service

Customer service is so good and helpful all the time Reviewed on: 2nd July 2021

Easy to use

Easy to use app, funds transferred quickly and friendly staff. Reviewed on: 2nd July 2021

Fast, Friendly and Simple!

Joining was incredibly easy, and my loan application was approved within no time! A great, low risk way to boost my credit score :) Reviewed on: 2nd July 2021

Always helpful and quick turnaround

Always had a very positive experience using capital credit union Reviewed on: 2nd July 2021

Beren great over years nothing to much for them

Never had problems always there to help Reviewed on: 2nd July 2021

Always quick and easy to gain funds needed in a hurry

I have always found the staff are so friendly and helpful, nothing difficult for them to handle. If there is a problem they solve this straight away. I wouldn't go any were else. I have always said to colleagues and friends to join, which is hassle free. Reviewed on: 2nd July 2021

Excellent service when we needed it most

I think they are a great organisation who offer good products to those who need them. We really needed a loan and weren't sure if we'd be approved elsewhere. A massive help Reviewed on: 2nd July 2021

Compassionate

CCU listen to people from all walks of life and give them true and honest advice while remaining compassionate and respectful to all Reviewed on: 2nd July 2021

Excellent credit union

Capital are a great credit union and they offer a wide range of products to customers. Their loans are structured in a great way where the loan is paid back whilst at the same time money is put aside for savings which can only be accessed upon the loan being cleared. This is great for people who may find saving difficult and gives the bonus at the end of the loan of not only having fully paid off the loan and no longer having that monthly outgoing but also having a fair amount of money via the savings put away during the loan period. They also have xmas savings accounts, help for first time buyers and mortgages in general. Staff are all friendly and work effectively to ensure customers are treated fairly and with respect, all in all could not ask for a better managed and run credit union that truly does exist for and delivers for its members. Reviewed on: 2nd July 2021

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