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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (753 reviews)

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4.94

Based on 753 reviews, last reviewed 1st Oct 2025

98% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (753)

Fast, Friendly and Simple!

Joining was incredibly easy, and my loan application was approved within no time! A great, low risk way to boost my credit score :) Reviewed on: 2nd July 2021

Always helpful and quick turnaround

Always had a very positive experience using capital credit union Reviewed on: 2nd July 2021

Beren great over years nothing to much for them

Never had problems always there to help Reviewed on: 2nd July 2021

Always quick and easy to gain funds needed in a hurry

I have always found the staff are so friendly and helpful, nothing difficult for them to handle. If there is a problem they solve this straight away. I wouldn't go any were else. I have always said to colleagues and friends to join, which is hassle free. Reviewed on: 2nd July 2021

Excellent service when we needed it most

I think they are a great organisation who offer good products to those who need them. We really needed a loan and weren't sure if we'd be approved elsewhere. A massive help Reviewed on: 2nd July 2021

Compassionate

CCU listen to people from all walks of life and give them true and honest advice while remaining compassionate and respectful to all Reviewed on: 2nd July 2021

Excellent credit union

Capital are a great credit union and they offer a wide range of products to customers. Their loans are structured in a great way where the loan is paid back whilst at the same time money is put aside for savings which can only be accessed upon the loan being cleared. This is great for people who may find saving difficult and gives the bonus at the end of the loan of not only having fully paid off the loan and no longer having that monthly outgoing but also having a fair amount of money via the savings put away during the loan period. They also have xmas savings accounts, help for first time buyers and mortgages in general. Staff are all friendly and work effectively to ensure customers are treated fairly and with respect, all in all could not ask for a better managed and run credit union that truly does exist for and delivers for its members. Reviewed on: 2nd July 2021

Excellent, Caring Company

I have Capital Credit Union for a loan and a shared equity mortgage. I have used them for years and they have always been friendly and helpful with excellent products and stellar customer service. Reviewed on: 2nd July 2021

Excellent customer experience

The staff at capital credit union have a good understanding of what the members want and need and deliver what is required by their members in a professional manner Reviewed on: 2nd July 2021

5star loans

I’ve been a customer for 13 years and I couldn’t fault them . From the customer service point they have always been amazing Reviewed on: 2nd July 2021

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