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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (752 reviews)

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4.94

Based on 752 reviews, last reviewed 19th Sep 2025

77% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (752)

Good interest rates and excellent customer service.

Good interest rates and excellent customer service. Reviewed on: 26th June 2025

Friendly and easy to understand .

Friendly, clear and comprehensive approach. Reviewed on: 26th June 2025

Hassle free lending

I was approved for a loan with minimal hassle. All issues received a prompt reply and were resolved quickly. Reviewed on: 26th June 2025

Never had any issues.

Never had any issues. Customer service is always great very helpful and very friendly Reviewed on: 26th June 2025

Easy to use.

Always keep you up to date, keep you at ease & very clear instructions on how to manage your account. Reviewed on: 26th June 2025

My husband took a loan and staff are very helpful an...

My husband took a loan and staff are very helpful and very quick application Reviewed on: 26th June 2025

Always easy to talk to for help or advice excellent...

Always easy to talk to for help or advice excellent service overall Reviewed on: 26th June 2025

CCU loans

used this service for short term loans for holiday trips. Easy to arrange and helpful staff Reviewed on: 26th June 2025

My wife already used them and when I spoke to them t...

My wife already used them and when I spoke to them they were polite, Friendly and informative. They made it so easy to understand everything from start to finish and their after care is brilliant. Reviewed on: 26th June 2025

Helpful, friendly advisors who talked me through my...

Helpful, friendly advisors who talked me through my loan application Reviewed on: 26th June 2025

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