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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (756 reviews)

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4.89

Based on 756 reviews, last reviewed 19th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They always respond quickly and efficiently They always respond quickly and efficiently Reviewed on: 19th June 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (756)

Always great service.

My loan was easy to apply for and the member of staff who helped me was very pleasant, professional and helpful. I chose Capital Credit Union because from past experience I knew that they offered excellent rates and were trustworthy.’ Reviewed on: 26th June 2025

They are so helpful

They are so helpful. Really helped me through a tough time. Reviewed on: 26th June 2025

Helpful and easy , would recommend to all

Helpful and easy , would recommend to all Reviewed on: 26th June 2025

Ease of use in applications, great repayment terms,...

Ease of use in applications, great repayment terms, prompt approval and easy to understand terms and conditions. Reviewed on: 26th June 2025

I made a loan few years ago and very pleased with th...

I made a loan few years ago and very pleased with the support and help which made it so easy and straightforward. Reviewed on: 26th June 2025

Excellent prompt service and good communication

Excellent prompt service and good communication Reviewed on: 26th June 2025

Customer service

Fast efficient service, always helpful Reviewed on: 26th June 2025

When I needed a loan the service I received was exce...

When I needed a loan the service I received was excellent I recommend this company always, the advisors are very polite and helpful and the repayments are affordable every month one happy customer thank you. Reviewed on: 26th June 2025

No nonsense loan processing

Very easy process which was completed without fuss, long drawn out procedures or difficult awkward questions. The staff were pleasant and efficient and made the process easy. Reviewed on: 26th June 2025

I have been a member since I was 17 now 53!

I have been a member since I was 17 now 53! and the service i have had over these years has been excellent. Always helpful staff if I needed anything. Really great service throughout. Reviewed on: 26th June 2025

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