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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (751 reviews)

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4.94

Based on 751 reviews, last reviewed 15th Jul 2025

75% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The Loan application process. The Loan application process. Really easy to navigate. Friendly, helpful staff. If there is a problem. They will endevour to rectify as a matter of ur... Read more Reviewed on: 15th July 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (751)

Fast friendly service.

Fast friendly service. The staff are always extremely helpful. Reviewed on: 26th June 2025

CCU telephone operators are approachable.

The people on the phone are approachable. That gives a feeling of trust. It also carries the conviction that any problems can be hammered out. Reviewed on: 26th June 2025

Competitive products and great customer service

Competitive products and great customer service Reviewed on: 26th June 2025

Excellent service and always there to help

Excellent service and always there to help Reviewed on: 26th June 2025

Friendly, flexible and fair.

Friendly, flexible and fair. No early repayment charges and encouragement to save Reviewed on: 26th June 2025

Always great service.

My loan was easy to apply for and the member of staff who helped me was very pleasant, professional and helpful. I chose Capital Credit Union because from past experience I knew that they offered excellent rates and were trustworthy.’ Reviewed on: 26th June 2025

They are so helpful

They are so helpful. Really helped me through a tough time. Reviewed on: 26th June 2025

Helpful and easy , would recommend to all

Helpful and easy , would recommend to all Reviewed on: 26th June 2025

Ease of use in applications, great repayment terms,...

Ease of use in applications, great repayment terms, prompt approval and easy to understand terms and conditions. Reviewed on: 26th June 2025

I made a loan few years ago and very pleased with th...

I made a loan few years ago and very pleased with the support and help which made it so easy and straightforward. Reviewed on: 26th June 2025

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