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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (756 reviews)

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4.89

Based on 756 reviews, last reviewed 19th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They always respond quickly and efficiently They always respond quickly and efficiently Reviewed on: 19th June 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (756)

My home loan

Got my loan and was very happy with the service it was impeccable The person who helped me was very efficient at what he does thank him for his help Reviewed on: 26th June 2025

CCU Edinburgh

I have been with CCU Edinburgh for many years and have always had good service and assistance when needed. An excellent bunch of people. Reviewed on: 26th June 2025

Responsive efficient and no judgement

Responsive efficient and no judgement Reviewed on: 26th June 2025

Professional and Caring

Capital Credit Union have provided me with clear and accurate customer service and direction in managing and repaying my loan Reviewed on: 26th June 2025

My experience with getting loans from the capital cr...

My experience with getting loans from the capital credit union have been fantastic Reviewed on: 26th June 2025

Fast friendly service.

Fast friendly service. The staff are always extremely helpful. Reviewed on: 26th June 2025

CCU telephone operators are approachable.

The people on the phone are approachable. That gives a feeling of trust. It also carries the conviction that any problems can be hammered out. Reviewed on: 26th June 2025

Competitive products and great customer service

Competitive products and great customer service Reviewed on: 26th June 2025

Excellent service and always there to help

Excellent service and always there to help Reviewed on: 26th June 2025

Friendly, flexible and fair.

Friendly, flexible and fair. No early repayment charges and encouragement to save Reviewed on: 26th June 2025

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