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Chase Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (43907 reviews)

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4.95

Based on 43,907 reviews, last reviewed 16th Apr 2025

26722% increase in 5 star reviews

in the past 90 days

3700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Great app. Great app. Shame Cashback has been cut back. Reviewed on: 15th April 2025

Latest lowest rating:

1

Locked account Took weeks to solve and unlock my locked account. Locking for no reason Reviewed on: 16th April 2025

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Chase Bank Current Account reviews (43907)

Review of the Chase Bank, Current Account:

I can’t fault them.

I can’t fault them. Everything is so quick, straightforward and easy. The App is so clear and easy to use. Reviewed on: 1st March 2025

Customer service

I've had to use their customer service several times and they have been very good each time. Especially when a last minute ID check during buying a car. Reviewed on: 6th April 2025

Difficulty making payments

When I had to transfer money to pay bills they would stop the transactions saying they are fraudulent so had to keep calling them up to resolve. I understand that they need to play a role in stopping fraud however my transactions were genuine and I was getting penalised for it. Most staff were helpful but some were not really and refused to assist. I ended up closing the account and going with someone better with no issues. Reviewed on: 5th April 2025

Whenever I have used their live chat service it has...

Whenever I have used their live chat service it has been excellent, very quick responses and lots of detail. Not what you usually get these days with all the bots trying to be humans! Reviewed on: 4th April 2025

Chase 2025

A very simple App to use with loads of great features. I have now earned £500 cashback since I opened my account. Customer service is instant and very responsive. Very impressive bank. Reviewed on: 4th April 2025

Simple to operate, easy and reliable.

Simple to operate, easy and reliable. Never had a problem Reviewed on: 3rd April 2025

Very easy to use and very good service

Very easy to use and very good service Reviewed on: 3rd April 2025

A great bank

I have been with Chase for a few years now and am very satisfied with the app, the benefits and their staff on live chat are human. Reviewed on: 3rd April 2025

Excellent Online Current Account

Excellent account; great opportunities for cash back; easy to move money between Chase accounts and transfer to other personal accounts we have and paying others. All made simple with the Chase app which is really easy to use and helpful in managing my money. Reviewed on: 2nd April 2025

So many great features

I love the 1% cash back feature as it allows you to make back little bits on every spend, and that feels very rewarding. Also the round up feature on everything you spend is an easy way to save that doesn’t feel noticeable on your current account, so you can spend and save without even noticing. Reviewed on: 2nd April 2025

Easy to use banking app, great rates and features s...

Easy to use banking app, great rates and features such as easy transfers and keeping an eye on your spending easily. The app loads easily and is usef friendly. Reviewed on: 2nd April 2025

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