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Chase Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (37478 reviews)

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4.95

Based on 37,478 reviews, last reviewed 23rd Jan 2025

26% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great bank, service is always good Great bank, service is always good Reviewed on: 23rd January 2025

Latest lowest rating:

1

Avoid if you want reasonable service Absolutely appalling customer service. Refused to explain why they needed certain info, even after formal complaint. Escalated to FOS who ruled in my ... Read more Reviewed on: 12th October 2024

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Chase Bank Current Account reviews (37478)

Review of the Chase Bank, Current Account:

amazing but app is a bit slow.

amazing but app is a bit slow. Love the cash back and fee free holiday spending. Reviewed on: 16th February 2024

1% cash back is good.

I get 1% cash back on many transactions which is good. There’s also a round up system. That gives 5% interest but it is very small amounts so not significant. Some transactions are denied which can be annoying. Reviewed on: 1st August 2024

Chase gets great reviews, but my experience is woeful

Chase gets great reviews, but my experience has been woeful when I upgraded my phone. The app demanded reauthentication on a new handset. This has failed on multiple occasions, locking me out from my funds. The best the offshore helpdesks could manage was advice to wear a black t-shirt when taking my identification selfie. Still no resolution Reviewed on: 29th July 2024

Rewards are great - now let's make the rest of it great

Getting 1% back on everything is fantastic. But everything else is just a bit.. meh. The app is not bad, but still buggy and odd. The design is poor, they could do a lot more to help us budget and visualise our spending. The bank card itself is glitchy (it is old though so could be fixed), and doesn't get recognised about 10% of the time. And the Chase bank that was once welcoming to new customers and pulling out all the stops to bring them in seems to have put the brakes on that a bit, and not much new to go on. And as an aside, they aren't particularly ethical when it comes to how they invest your money. Chase: let's get back on the right track! Reviewed on: 27th July 2024

I joined Chase last month in June 2024.

I joined Chase last month in June 2024. Since then I have made nearly £10 in cash back within a month, I love their 1% cash back on every purchase I make which makes me more inclined to someday make chase one of main accounts when they introduce credit cards, overdrafts and joint accounts. I have never once had a bad experience with chase. I’m looking forward to spending many more years with chase. Reviewed on: 13th July 2024

Brilliant bank!

Brilliant bank! It’s a real pleasure to use. Customer service is first rate and the services inniffer are so easy to understand and access Reviewed on: 2nd July 2024

Great service.

Great service. The digital experience is top notch. Reviewed on: 24th June 2024

Easy to use

Easy to use app based bank account, with good perks and reliable service. Handy for using abroad, and interesting analysis of spending. Reviewed on: 15th June 2024

I like current account and savings account with Cha...

I like current account and savings account with Chase I hope some day chase will have Credit Card in the United Kingdom Reviewed on: 13th June 2024

fantastic

The card and the ever improving App Reviewed on: 6th June 2024

Clear precise banking

I think chase bank and app are a breath of fresh air Reviewed on: 5th June 2024

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