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Chase Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (43901 reviews)

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4.95

Based on 43,901 reviews, last reviewed 9th Apr 2025

26717% increase in 5 star reviews

in the past 90 days

3400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very good experience using Chase bank. Very good experience using Chase bank. Does exactly what I need. Has interesting and informative news feeds. Absolutely no complaints with service Reviewed on: 8th April 2025

Latest lowest rating:

1

Payments are a pain They just keep blocking transactions saying they are fraudulent and it just gets very irritating. Reviewed on: 9th April 2025

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience. ...

Chase Bank Current Account reviews (43901)

Review of the Chase Bank, Current Account:

BRILLIANT COMMUNUCATION

Easy to use app, secure and good interest rate that gets updated and communicated quickly. Excellent staff to talk to when needed. Reviewed on: 15th February 2024

Payments are a pain

They just keep blocking transactions saying they are fraudulent and it just gets very irritating. Reviewed on: 9th April 2025

Very good experience using Chase bank.

Very good experience using Chase bank. Does exactly what I need. Has interesting and informative news feeds. Absolutely no complaints with service Reviewed on: 8th April 2025

One of the best online bank.

One of the best online bank. Easy to operate with added advantage of use abroad with fair forex rates Reviewed on: 8th April 2025

Chat function is useless and the app has flaws

I am surprised by the amount of positive reviews with this bank as I have had the total opposite. I had a problem with my Chase app not showing location details however I was passed around by 'agents' for hours with no intention to direct me to a specialist who could look into this. I am disappointed by the way I was treated and after a complaint I was not provided a solution to the issue and instead said I should contact the Ombudsman. This has put me off Chase for the timebein... Reviewed on: 6th April 2025

Customer service

I've had to use their customer service several times and they have been very good each time. Especially when a last minute ID check during buying a car. Reviewed on: 6th April 2025

Difficulty making payments

When I had to transfer money to pay bills they would stop the transactions saying they are fraudulent so had to keep calling them up to resolve. I understand that they need to play a role in stopping fraud however my transactions were genuine and I was getting penalised for it. Most staff were helpful but some were not really and refused to assist. I ended up closing the account and going with someone better with no issues. Reviewed on: 5th April 2025

Whenever I have used their live chat service it has...

Whenever I have used their live chat service it has been excellent, very quick responses and lots of detail. Not what you usually get these days with all the bots trying to be humans! Reviewed on: 4th April 2025

Chase 2025

A very simple App to use with loads of great features. I have now earned £500 cashback since I opened my account. Customer service is instant and very responsive. Very impressive bank. Reviewed on: 4th April 2025

Simple to operate, easy and reliable.

Simple to operate, easy and reliable. Never had a problem Reviewed on: 3rd April 2025

Very easy to use and very good service

Very easy to use and very good service Reviewed on: 3rd April 2025

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