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Chase Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (37474 reviews)

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4.95

Based on 37,474 reviews, last reviewed 8th Dec 2024

63% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best account out there currently. The best account out there currently. Getting cashback and excellent customer service. Reviewed on: 8th December 2024

Latest lowest rating:

1

Avoid if you want reasonable service Absolutely appalling customer service. Refused to explain why they needed certain info, even after formal complaint. Escalated to FOS who ruled in my ... Read more Reviewed on: 12th October 2024

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Chase Bank Current Account reviews (37474)

Review of the Chase Bank, Current Account:

Good overall but needs improvements

I was mainly drawn to Chase for the 1% cashback on spending. Then I got excited about the 5% interest on round-ups and the "change account you pay with" feature. However, the app is very sluggish (at least on Android) which makes it a pain to use. I often can't change the account I want to pay with fast enough and end up moving money between accounts after I leave the shop. I also stopped using the insights/budgeting tool for that reason. This latter tool isn't great anyway because internal money movements are counted as payments so I often "go over budget". Insights is interesting as it shows where (shops/categories) where I spend the most. Going back to the 5% on round-ups - sounds like a lot but over a year it ended up being about £5 in interest. Round-ups in itself is a good feature, I saved (interest excluded) about £290 over a year. The savings account interest rate can be beaten elsewhere so I didn't use it for very long. The 1% cashback is great although after the 1st year there's a £15 cap per month, I rarely spent enough to go over that amount (even if the first year had no cap). Never had issues with cashback or withdrawing my earnings. Last thing, it's a numberless card which is supposed to be more secure but is actually pretty annoying because the app is slow, so whenever I need my card details I end up all worked up. Plus it means I can't use that card to book train tickets when the card is needed to pick up the tickets at the station. It also made it awkward returning a purchase at Argos once and a few times with TfL because the card number shown on the transaction is different (again for security reasons). I do love that I can use it overseas with no fees and close to perfect exchange rate. I also like how easy it is to open extra accounts, name them, and leave detailed notes on transactions. It's still a pretty good account and my main one for everyday spending. Reviewed on: 17th February 2024

The best account out there currently.

The best account out there currently. Getting cashback and excellent customer service. Reviewed on: 8th December 2024

Been using Chase for quite some time now and have be...

Been using Chase for quite some time now and have been massively impressed with their level of service. Everything is so easy to do on their app and a real human customer service agent is just a few taps away. Reviewed on: 5th December 2024

1% cashback!

1% cashback on all my spending is a great perk! Reviewed on: 5th December 2024

very easy to use, great and speedy customer service,...

very easy to use, great and speedy customer service, and very very good connected easy access savers account. The only complaint I have is that they got rid of the 'pay in' button on the current accounts page, to move money from savings accounts to current accounts easily! Not the end of the word but definitely less convenient. Reviewed on: 5th December 2024

Money back on spending .

Money back on spending . Quick customer support Reviewed on: 5th December 2024

Easy cashback service

The cashback feature of Chase has been fantastic, a very easy way to get cashback on everyday spending. The app works great and it feels very secure since your account details aren't included on the card. Reviewed on: 29th November 2024

1% on all spending, no fees abroad and great service

Chase give 1% on all spending, there customer service is very quick and responsive. They have the high interest savings accounts. Slick mobile app and card with no details. They’re very security conscious with spending which is great. The current account is easy and simple does what it says on the tin. They’re leading the way for reward banking. Reviewed on: 28th November 2024

Very efficient and smooth service

Chase Bank provides a very efficient service and is very easy to open more than one account to have different spending pots. On top of that they also provide 1% cashback on most spending. Reviewed on: 28th November 2024

Good cashback

Good cashback 1%, but max £15. Also taking almost everywhere and abroad. Reviewed on: 28th November 2024

1% cashback...

Been using Chase for the last two years and the fact you get 1% cashback on your spend makes it for me worth using all the time. The time it takes also to send and receive money transfers is also super quick, and if it wasn't for BCWYC and finding Andy on YouTube I would never have found this account Reviewed on: 28th November 2024

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