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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.27 (278 reviews)

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3.04

Based on 278 reviews, last reviewed 17th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

23%

32%

Latest highest rating:

5

My car was hit by a hit and run driver and Churchill... My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience. Reviewed on: 14th October 2024

Latest lowest rating:

1

!!BEWARE - THE SMALL PRINT!! and PROMISES TO CALL BACK I paid £2300 premium to cover my F Pace. There was a claim at 6 months. They would not cover the new vehicle, forcing me to cancel. Then they wouldn't... Read more Reviewed on: 17th April 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (278)

Review of the Churchill Insurance, Car insurance:

Terrible company

i had a years car insurance with churchill and when i came up for renewal i got a cheaper quote with an alternative supplier so i decided to cancel and move. Thats when the trouble started, trying to talk to someone here is a nightmare, on hold for hours and then getting cut off so you have to start again, it literally took hours to get through to someone. anyway eventually i did and so i cancelled the policy. and took out insurance with the new provider however a month later Churchill took the full years premium from my credit card without my permission meaning i had to go through the hell of trying to talk to someone again. when i did get through to someone they were rude and told me that i needed to prove i had alternative insurance in place before they would cancel the policy and consider a refund, so i gave them the details of the other policy and then they refused to give a refund until they listened to the call. absolute crooks they have taken my money without my consent and refused to refund me even though i left them because they were too expensive. terrible customer service, AVOID AVOID AVOID! Reviewed on: 22nd August 2022

Simple and competitive

Easy to get a quote and set up. Electronic documents easy to access and understand. Competitive quotes for additional products. Reviewed on: 24th August 2024

They were prepared to Review the price.

They are well know and provided insurance much lower priced than most. My renewal was more than I expected. I know when your over 70 companies tend to increase premiums. But I think that isn't a fair thing to do. We tend to be better drivers than people in their 30s and 40s. I rang them and said I thought the price a bit high. They reviewed it and gave me a discount which I was happy with. Reviewed on: 24th August 2024

Handled my accident smoothly, let me know as soon as...

Handled my accident smoothly, let me know as soon as there was no claim made by the other party Reviewed on: 24th August 2024

renewall more expensive than new quote

renewall more expensive than new quote Reviewed on: 24th August 2024

Never had an issue, great online portal

Never had an issue, great online portal Reviewed on: 23rd August 2024

Churchill handled my car claim very well

Churchill handled my car claim very well, as my car was hit whilst parked outside my house and written off. The insurance company for the truck that hit it attempted to hoodwink me into accepting a very poor offer, and continued to bully me for over 2 years. Churchill sorted this all out. The things I think they could do better are to be less confusing during a claim. Eg, I was called by a helpful person, but he didn't say his company work for Churchill, (or perhaps vice versa?). I was also sent some alarming standard emails about an 'unresolved claim' without any reference as to what that claim was. be the other insurance company, who refused to believe the evidence that I was not at fault. Luckily I'd kept the driver's note to me. So communication could be clearer! But otherwise a great service through a difficult time. Reviewed on: 23rd August 2024

easy application and reasonable price

easy application and reasonable price Reviewed on: 23rd August 2024

Best cover I could get this year based on price and...

Best cover I could get this year based on price and needs Reviewed on: 23rd August 2024

Short-term fully comp cover

I recently had to find short-term car insurance as I was borrowing a parent's car for a few weeks. Churchill's fully-comprehensive cover offers excellent value for money with the option of easily cancelling my policy when I no longer need the car. Reviewed on: 23rd August 2024

feedback

very expensive, but good service Reviewed on: 23rd August 2024

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