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Churchill Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 4.23 (155 reviews)

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4.02

Based on 155 reviews, last reviewed 3rd Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

19%

11%

Latest highest rating:

5

Water leak Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was b... Read more Reviewed on: 15th October 2024

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill Insurance Home Insurance reviews (155)

Review of the Churchill Insurance, Home Insurance:

Completely let down by Churchills

Churchills don’t even deserve one star. Having had a roof tile dislodged during Storm Dudley I put in a claim for repair. However Churchills just accepted a report from one of their assessors that wear and tear was to blame. The report was based on photographs only; no-one went up on the roof and yet 'nail fatigue' was mentioned as a possible cause. I asked them what was more likely: a tile that has been in situ for years suddenly fails due to wear and tear during a severe storm, or that storm winds might have dislodged it? No answer. Just fobbed off with repeated references to the assessor’s report. My questions and points to them were not even addressed. Just ignored. And my only recourse now is the Financial Ombudsman. This would take months. Churchills know this. I have no option other than to get the roof repaired. They win. Of course. I will not be using this company ever again. The worst kind of insurance experience. Terrible service. Reviewed on: 8th March 2022

Affordable

I been with them for over three years. Reviewed on: 31st May 2023

Churchill and Diect line Home insurabe is awful !

Nearly five months after my burst pipe chutchill. Home insurance are still trying to dodge my valid claim. They have been incompetent bunglers throighout and have been no help at all. SO do not trust them or their underwriters. ! Reviewed on: 30th April 2023

Liable

Fair market, treating customers with best deals Reviewed on: 4th April 2023

No fuss payout

We got a bike stolen off a car rack in broard daylight. It was not itemised on out insurance but they paid up the maximum for an un-itemised bike without a fuss Reviewed on: 10th October 2022

Stable pricing

Many years with this company. Fair price increases and appear to be competitive. Reviewed on: 9th October 2022

the most corrupt liar cheater and money grabber people please beawre of and believe me dont ever insured with thid cheater otherwise you will regret it we disabled suffered 4 months and were not help

the liar cheater money grabber insurance penny neil money grabber CEO shame on them Reviewed on: 8th September 2022

Would I recommend Churchill Insurance? Ohh, yesss!

We’ve been using Churchill for our contents insurance for the last three years. Not only are they by far the most competitively priced on the market, but the customer service we have received when we needed to notify them of changes (like when we got CCTV fitted, or upgraded our alarm system) was excellent. Their staff are knowledgeable, polite and helpful. We have recommended them to several family members and friends already who have all been very pleased with their cover, policy price and service received. Reviewed on: 16th August 2022

Terrible service

Utter usless! Claimed for a damaged tablet and 2 months, still waiting for a solution. They expect for someone to be at home all day on a given day, no evenings or weekends for collection of item. Basically loose a day of work for that!! Reviewed on: 27th July 2022

No one answers the phone for Home insurance renewal.

Waited over 30minutes and gave up. Called back the next day and still the same. No one answers. jsut automated message. What is going on? Premium up by 38%! stupidly crazy. confused gave me 30% cheaper price than what their renewal was- so cancelled and re-done online. Not happy. Poor service. Reviewed on: 22nd July 2022

churcill home insurance is the most liar/cheater insurance on the planet

very bad experience still waiting for the job to be completed by Churchill I reported on 15th April 2022 Pennyjames and Neilchurchill so called ceo are hiding when customer claims both of them are interested only in grabing people's money. I shall not let them get away with our hard earning money no way. this is a disabled home and they give us so much stress and harrassment. Penny james if you are not capable to provide the service then refund our money because I shall not let you Pennyjames to get away with my money and hiding so refund our money. the most liar/cheater insirance I have come across. I will spread this in the whole community to make them aware... Reviewed on: 21st June 2022

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