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Churchill Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 4.23 (155 reviews)

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4.02

Based on 155 reviews, last reviewed 3rd Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

19%

11%

Latest highest rating:

5

Water leak Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was b... Read more Reviewed on: 15th October 2024

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill Insurance Home Insurance reviews (155)

Review of the Churchill Insurance, Home Insurance:

Completely let down by Churchills

Churchills don’t even deserve one star. Having had a roof tile dislodged during Storm Dudley I put in a claim for repair. However Churchills just accepted a report from one of their assessors that wear and tear was to blame. The report was based on photographs only; no-one went up on the roof and yet 'nail fatigue' was mentioned as a possible cause. I asked them what was more likely: a tile that has been in situ for years suddenly fails due to wear and tear during a severe storm, or that storm winds might have dislodged it? No answer. Just fobbed off with repeated references to the assessor’s report. My questions and points to them were not even addressed. Just ignored. And my only recourse now is the Financial Ombudsman. This would take months. Churchills know this. I have no option other than to get the roof repaired. They win. Of course. I will not be using this company ever again. The worst kind of insurance experience. Terrible service. Reviewed on: 8th March 2022

Good pricing and cover!!

Fair price compared to other leading insurers. Reviewed on: 4th September 2019

Home insurance

All good so far, life needs to be simple Reviewed on: 4th September 2019

Good, speedy, easy

A quick and easy way to buy a good insurance package. Reviewed on: 4th September 2019

Helpful

Easy to contact and very helpful operator to renew our policy Reviewed on: 3rd September 2019

Everything you require!

Great service and prices. Very good customer service. Plus I wasn’t left on hold for 15 minutes waiting for a human voice to speak to me! Reviewed on: 30th August 2019

Great service, easy to use website

Obtained a quote easily online with little fuss. When I did have to phone the call centre I received an explanation to my query straight away. Price was the best I found. Reviewed on: 29th August 2019

home insurance

its easy straight forward and the price was right to Reviewed on: 29th August 2019

Quick, easy suitable for all my needs

Website easy also virtual assistance if you need it. Reviewed on: 29th August 2019

Very reliable company.

Great customer service. Automated renewal service unless you specify otherwise. Very competitive prices. Reviewed on: 28th August 2019

Great!

Great level of cover for the cost, easy to purchase and a well know and reputable name. Thank you. Reviewed on: 28th August 2019

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