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Churchill Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 4.23 (155 reviews)

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4.02

Based on 155 reviews, last reviewed 3rd Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

19%

11%

Latest highest rating:

5

Water leak Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was b... Read more Reviewed on: 15th October 2024

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill Insurance Home Insurance reviews (155)

Review of the Churchill Insurance, Home Insurance:

Completely let down by Churchills

Churchills don’t even deserve one star. Having had a roof tile dislodged during Storm Dudley I put in a claim for repair. However Churchills just accepted a report from one of their assessors that wear and tear was to blame. The report was based on photographs only; no-one went up on the roof and yet 'nail fatigue' was mentioned as a possible cause. I asked them what was more likely: a tile that has been in situ for years suddenly fails due to wear and tear during a severe storm, or that storm winds might have dislodged it? No answer. Just fobbed off with repeated references to the assessor’s report. My questions and points to them were not even addressed. Just ignored. And my only recourse now is the Financial Ombudsman. This would take months. Churchills know this. I have no option other than to get the roof repaired. They win. Of course. I will not be using this company ever again. The worst kind of insurance experience. Terrible service. Reviewed on: 8th March 2022

My experience

After the site crashed before I could complete I was not a happy person, which I did tell your member of staff. However he sorted everything very efficiently and all is well. Reviewed on: 28th August 2019

Trustworthy and hassle free

Churchill are outstanding as insurance providers, their prices very affordable with amazing cover. I needed repairs due to water damage, one phone call is all it took and everything ran beautifully smoothly from there. I'm extremely happy with the repairs done and won't be in a hurry to change my provider. Reviewed on: 28th August 2019

Amendment to the policy.

The amendment was dealt with very efficiently . The advice given on the phone was detailed and very helpful. The amended documents were received within a few days. Reviewed on: 28th August 2019

Great company but.....

Customer service was great with friendly and knowledgeable staff, but the only problem I have is why do the customer not get the best price when offered to renew. I telephone Churchill’s after being given my renewal price and got it slightly cheaper than the previous year and a lot cheaper than the renewal price, so why not offer me this price in the first place., but saying all that , they are a good company. Reviewed on: 27th August 2019

Great service

Everything was great thanks,the lady I spoke to explain everything to me very simply Reviewed on: 27th August 2019

I always find them the cheapest

I have multi car policy in my household and with having house insurance too I get a very good deal that I am happy with. Reviewed on: 27th August 2019

Stress-free and efficient

I have found Churchill to be an efficient and professional company who I consider to be an asset to be health and wellbeing. Little stress and they take care of the rest! Reviewed on: 24th August 2019

Home insurance

I have found Churchill to be user friendly over the years I have used them Reviewed on: 24th August 2019

They don't take the Mick at renewal

Had a good few years of service. Happy to continue. Prices have only risen very slightly so happy with that. No price rise games. I have never made a claim in my life but it's those times when you realise the quality of care, so I can't comment on this aspect. Reviewed on: 23rd August 2019

A company you can trust

The test of a sound insurance company arises when you make a claim. In my case Churchill behaved fairly and efficiently. Reviewed on: 23rd August 2019

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