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Churchill Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 4.23 (155 reviews)

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4.02

Based on 155 reviews, last reviewed 3rd Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

19%

11%

Latest highest rating:

5

Water leak Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was b... Read more Reviewed on: 15th October 2024

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill Insurance Home Insurance reviews (155)

Review of the Churchill Insurance, Home Insurance:

Completely let down by Churchills

Churchills don’t even deserve one star. Having had a roof tile dislodged during Storm Dudley I put in a claim for repair. However Churchills just accepted a report from one of their assessors that wear and tear was to blame. The report was based on photographs only; no-one went up on the roof and yet 'nail fatigue' was mentioned as a possible cause. I asked them what was more likely: a tile that has been in situ for years suddenly fails due to wear and tear during a severe storm, or that storm winds might have dislodged it? No answer. Just fobbed off with repeated references to the assessor’s report. My questions and points to them were not even addressed. Just ignored. And my only recourse now is the Financial Ombudsman. This would take months. Churchills know this. I have no option other than to get the roof repaired. They win. Of course. I will not be using this company ever again. The worst kind of insurance experience. Terrible service. Reviewed on: 8th March 2022

Good renewing process

Everything to do with the renewal was quick and simple Reviewed on: 20th August 2019

Happy customer

Good experience, great cover overall very happy with service Reviewed on: 20th August 2019

Ideal Policy for an Ideal Price

put in my details on the search page and Churchill was far the best quote and cover. I then spoke to a lovely lady called Dianne and the deal was done, Easy Reviewed on: 20th August 2019

Brilliant level of service

Easy to get a quote that is right for you needs. No hassle what so ever. Reviewed on: 20th August 2019

very easy to understand.

price was good and easy to do on line also covered what i needed to insure. Reviewed on: 20th August 2019

Great service

I was given excellent service and the price and cover provided is great value for money. Reviewed on: 20th August 2019

Churchill is thorough and speedy to deal with

I have found churchill quick, speedy and thorough when dealing with several problems I have had in the past, all have been sorted out to my satisfaction Reviewed on: 19th August 2019

YOU WILL NOT FIND BETTER

Great all round service, friendly staff, who get it correct first time, and you will not better the price, Reviewed on: 16th August 2019

Good price and cover.

Everything I wanted and easy to use web site. Reviewed on: 16th August 2019

Excellent product

Great service from the start of the quote to the finish Reviewed on: 16th August 2019

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