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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (390 reviews)

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4.05

Based on 390 reviews, last reviewed 3rd Apr 2025

1000% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Their online and telephone service is second to none.. Their online and telephone service is second to none and they are very efficient in understanding your problems and instructions. Any questions or con... Read more Reviewed on: 3rd April 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why cus...

The Co-operative Bank Current Account reviews (390)

Review of the The Co-operative Bank, Current Account:

This current account is perfect and comes from a bank that cares about its customers.

I have to say I'm really happy being a customer of The Co-operative bank. I am always treated with respect and fine customer service always helpful. On line banking is really user friendly and feel comfortable ans secure using it every day. Reviewed on: 28th April 2015

Very good rewards system for an active current account.

Very good rewards system for an active current account. The account was easy to set up online and having a couple o direct debits and using the debit card actively activates monthly rewards which paid better than a lot of current account interest rates. Reviewed on: 6th February 2025

Co-op are quick, honest and help in times of need!

Co-op are a very honest bank! They always get back to you fast with your queries, and they are very good at helping if you've ever been scammed! Saving interest rates aren't very high but then they make ethical investments which lead to lower AER which I think are worth it. They have one of the best package accounts "Everyday extra" which offers really good cover for you and your kids (up to 22 years old!) Reviewed on: 4th February 2025

Provides good, trust worthy banking for everyone, fr...

Provides good, trust worthy banking for everyone, from all different backgrounds and financial situations. Reviewed on: 14th January 2025

Not a lot positive about Co-op bank

The only positive thing about Co-op bank is the fact that it's a lot more ethical than other banks. However, the switch process is extremely slow and takes a lot more effort than it's worth. The app is lacking in a lot of functionality compared to other banks apps. On top of that customer service is limited and it seems as though it's a bank that's stuck in the 90's. Reviewed on: 28th November 2024

7% savings account with a £0 balance

Opened new current account via Switch. All went smoothly. 7% savings account attached and dd set up. DD didn't leave account in the morning (as do all DDs right?), so manually transferred. Then the DD payment was sent mid morning, so I withdrew the £250 from the savings account, as I'd sent 2 x £250 to the savings account, they also withdrew £250. Balance now £0. You can only put £250 a month in the account in any month. Couldn't make use of the 7% interest. Changed to SO instea... Reviewed on: 28th November 2024

Customer service is a breath of fresh air

Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked saving account and a year later contacted me with a new higher rate saving account which she sorted over the phone. Really friendly. Completely different to my customer service experiences with other banks and businesses. Very happy to be banking with them, the only negative is the lack of physical branches (my nearest is quite far away). ... Reviewed on: 10th October 2024

I'm autistic and dyslexic

I'm autistic and dyslexic and still… I'm autistic and dyslexic and still work full-time and been with coop many years. My tenancy was up 2 weeks ago and the council found me a flat to move into so I spent all my money moving and that includes all my overdraft so I have no money until I'm paid in a week .I called the coop bank to tell them I've 1 pound in electric left and no food in until I'm paid Friday can I have 50 pounds to get electric and abit of food until Friday! They sa... Reviewed on: 27th August 2024

I like their ethical policies and the customer servi...

I like their ethical policies and the customer service experience and online banking is good Reviewed on: 24th August 2024

Good value account with extras

My husband and I are very pleased with the Co-Operative Bank's Everyday Extra account. It does require a monthly deposit, but for £15 a month we get travel insurance, RAC roadside assistance and mobile phone insurance as well as small amounts of cashback. Very good value for money. Reviewed on: 23rd August 2024

It's a good bank account good bank very recommendabl...

It's a good bank account good bank very recommendable good Reviewed on: 1st August 2024

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