Write a review

The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (388 reviews)

View other The Co-operative Bank products

4.04

Based on 388 reviews, last reviewed 7th Mar 2025

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Good dependable bank No frills, but good basic all and reliable Reviewed on: 7th March 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

Read all reviews See your review

About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (388)

Review of the The Co-operative Bank, Current Account:

Coop bank is Empathy Central

Coop have been very helpful during times of financial hardship and being the victim of coercion Reviewed on: 27th February 2025

basic bank account

no touch and pay on my current card Reviewed on: 8th February 2018

fairly good phone customer service

good when you need to contact by phone but online banking never in real time and site constantly under repair Reviewed on: 7th February 2018

good customer service

I switched to the co-op after bad customer experience at my previous bank. Co-op customer service is very good, you get a native English speaker not someone in a call centre thousands of miles away, and they genuinely try to solve your problems rather than parroting a script. Reviewed on: 7th February 2018

brillliant app, great online access

just love the access and simplicity of this account - I can move money on the go, check my balance, it's perfect Reviewed on: 6th February 2018

Simples

Simple no frills account that is simple with an easy to use online banking system. Reviewed on: 31st January 2018

I LIKE THIS BANK

Good customer service never had any problems (yet) Reviewed on: 29th January 2018

Good, basic no frills service

Went to the Co-op for a basic bank account and it does exactly what it says on the tin. Reviewed on: 21st January 2018

Smile

Never had a bad experience with Smile The Internet Bank and the packaged bank account for travel insurance is fantastic. I had to use it and there were no problems whatsoever. Reviewed on: 20th January 2018

helpful

prompt phone answering, helpful, basic bank account open to all which helps the community as they say they will. Reviewed on: 18th January 2018

Current account

This bank offered a great incentive to swap and open an account with it a few years ago. The co-op offered a local branch which was used regularly and always had a friendly counter service. Unfortunately it closed two local banks and now only offers a counter service which is in a main branch over 30 minutes away. However banking online is adequate and easy to use. Reviewed on: 10th January 2018

Do you have a different The Co-operative Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Student Bank Account
from HSBC 3.17 from 19 reviews
Essential Current Account
from Virgin Money 2.91 from 139 reviews
Current Account
from Reliance Bank 4.00 from 1 reviews

There's still more to see!

The Co-operative Bank has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub