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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (388 reviews)

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4.04

Based on 388 reviews, last reviewed 7th Mar 2025

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Good dependable bank No frills, but good basic all and reliable Reviewed on: 7th March 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (388)

Review of the The Co-operative Bank, Current Account:

useless

ended my oxfam credit card without explanation told i could get reward instead by transferring my current account wasnt told they would refuse me same overdaft limit until after transferred Reviewed on: 9th November 2018

good customer service, but don't like paying for "benefits" I don't use

The Co-op customer service people are always helpful and seem to genuinely try to solve your issue, rather than just parroting responses from a script. However, the benefits, such as phone insurance, that come with the monthly fee are no use to me. The account comes with a £200 overdraft which is really useful in case an unexpected payment hits which is not covered by the account balance. Reviewed on: 6th January 2018

ETHICAL AND EFFICIENT

EVERYTHING YOU COULD WANT FROM A BANK IN THIS DAY AND AGE- NOT AS MANY HIGH STREET BRANCHES AS SOME BANKS BUT WHO NEEDS THAT THESE DAYS WITH ONLINE BANKING?! GREAT TELEPHONE SUPPORT WHEN YOU NEED IT, EXCELLENT ONLINE BANKING AND AN ALL-ROUND EFFICIENT SERVICE- AND MORE ETHICAL THAN ALL THE COMPETITION TO BOOT! Reviewed on: 6th January 2018

Problem Free Banking

I have been with the Co-op for over 20 years and have always found them to be friendly, efficient, and easy to deal with. Initially I used their telephone services and then moved onto internet banking and both were easy to use and reasonably problem free. I have processed day to day transactions as well as more complex ones, and whenever I've needed assistance help has been on hand. If I ever a need to go into branch the service is just as good. Reviewed on: 5th January 2018

Great customer service

Fab customer service both in branch and over the phone. Never had an issue! Reviewed on: 5th January 2018

Brilliant Customer Service

I cannot recommend this bank enough. I had an experience whereby money was taken from my account when it shouldn't have, this left me overdrawn through no fault of my own. The bank got my money back, and really helped me through what was a very stressful time. They talked me through every step of what they did to get my cash back, and were so kind and helpful. Reviewed on: 4th January 2018

Ethically minded

I have been a co-operative bank customer for over 20 years, I like how they aim to use an ethical approach to banking. Reviewed on: 4th January 2018

Always Worried

I have never really had a bad experience with the coop but I have always been worried that they would not stay open in the market. Currently looking to change banks to ease my fears Reviewed on: 3rd January 2018

Overall good but internet banking just ok

The only issue I'd take is that the internet banking interface is awful Reviewed on: 1st January 2018

Great Bank

really great customer service, so easy to deal with Reviewed on: 31st December 2017

Great little bank

Been with coop for 11 years service is great and ethical investment policy winner Reviewed on: 30th December 2017

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