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The Co-operative Bank: Current Account reviews

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4.05
Based on 390 reviews, last reviewed 3rd Apr 2025
1000% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
59%
See only 4 star reviews
19%
See only 3 star reviews
6%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

5

Their online and telephone service is second to none.. Their online and telephone service is second to none and they are very efficient in understanding your problems and instructions. Any questions or con... Read more Reviewed on: 3rd April 2025
Sue 's avatar
Sue

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025
Ckdsc@ymail.com's avatar
Ckdsc@ymail.com
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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why cus...

The Co-operative Bank Current Account reviews (390)

Review of the The Co-operative Bank, Current Account:

Great underrated bank

5
Can’t fault Co operative bank. All communication has been great. Reviewed on: 25th January 2023
B's avatar
B

Easy to contact and respond promptly.

5
Easy to contact and respond promptly. Reviewed on: 16th June 2024
Jean Tomlinson's avatar
Jean Tomlinson

Excellent bank!

5
Excellent bank! Help people with poor credit records etc ! Ethicality too! Reviewed on: 30th May 2024
Darrell 's avatar
Darrell

Great package of benefits

5
The current account offers a great package of benefits Reviewed on: 25th May 2024
Delia Pemberton's avatar
Delia Pemberton

Easy account and like their ethical banking.

4
Easy account and like their ethical banking. Helpful and polite customer service every time I have called. The only drawback I would say is the lack of high street branches but that seems like every bank at the moment. Reviewed on: 24th May 2024
Luke C's avatar
Luke C

Good to be alive

3
Not to bad difficult when a lot of customers are in Reviewed on: 24th May 2024
Lord John booth 's avatar
Lord John booth

Co-op are easy to work with

5
CO-op have an excellent app and website and are excellent to do business with Reviewed on: 12th April 2024
Denis J's avatar
Denis J

Slow and limited

3
If you’re looking for a basic current account, this will work fine. I also like the friendly approach from the Co-op, and ethical status. However, phone hold times often get in the excess of 1 hour and there’s no other way to communicate. The app is very limited in what you can do, and everything is just slow. There’s also little perks to go alongside this current account. Reviewed on: 11th March 2024
Ander Hird's avatar
Ander Hird

Terrible customer service!

1
We have been customers of Cooperative bank for many years. Unfortunately the customer service has deteriorated over the years. I have recently raised a complaint about a bank transfer which was not made. I have spent nearly 3 hours on the phone, been given various poor excuses, assurances which were not met and still the payment has not been made. It feels as if they no longer value customers and I would not recommend this bank to anyone. Reviewed on: 7th March 2024
Juliet Hanfling's avatar
Juliet Hanfling

Everyday Extra packaged bank account is excellent.

5
Their Everyday Extra packaged bank account provides, in my opinion, unbeatable value for money in terms of the benefits it provides. Reviewed on: 6th March 2024
MikeyD's avatar
MikeyD

Always friendly & excellent.

5
Always friendly & excellent. Very competitive too Reviewed on: 4th March 2024
Bhavini p's avatar
Bhavini p

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