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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.9 (10452 reviews)

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4.91

Based on 10,452 reviews, last reviewed 30th Apr 2025

47% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Helpful and courteous Whenever I have had dealings with the staff I have found them very helpful. Reviewed on: 30th April 2025

Latest lowest rating:

2

Long queues reluctant service on a saturday Long queues reluctant service on a saturday Reviewed on: 16th April 2025

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About this product

Darlington Building Society savings reviews can help you to find out more about life at Darlington Building Society. How easy is it to contact Darlington Building Society? And how friendly are they? Our Darlington Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Darlington Building Society Savings reviews (10452)

Review of the Darlington Building Society, Savings:

Patient and caring. Excellent.

I experienced great difficulty in opening my account via Darlington Online. Vicky drew the short straw when she answered the Helpline. She adjusted her speech level and speed upon being told I am profoundly deaf. Vicky also suggested I agree to have a flag attached to my details to alert future operators to my deafness. She then took me slowly through the account setup and ensured that I could operate it. Very much appreciated. Reviewed on: 20th March 2024

Helpful and courteous

Whenever I have had dealings with the staff I have found them very helpful. Reviewed on: 30th April 2025

Operator was extremely helpful

Needed to sort out a small on line issue - operator was very helpful - went the extra mile and was also very charming. Forms can be a little intimidating when dealing with large sums of money. Reviewed on: 28th April 2025

I could not have managed without assistance

Terrific lady answered the phone. Very positive in leading me through the ISA and Savings set up. Took a while to set things up, but this was down to my lack of keyboard finesse! Highly unlikely that I will remember how to fully utilise the Darl Online aspects. Reviewed on: 27th April 2025

Easy to setup account.

Easy to setup account. Good rate of interest. Reviewed on: 24th April 2025

Helpful staff

The Building Society staff are very helpful and my savings do well. It is just a challenge with the local branch opening hours not being conducive for working people to access Reviewed on: 23rd April 2025

Sorting out Mothers saving account

Sorting out mothers saving account- service was expertly done with time and patience and knowledge of products was great. Reviewed on: 22nd April 2025

Excellent telephone customer service but poor online...

Excellent telephone customer service but poor online system Reviewed on: 22nd April 2025

Simply brilliant

I have been with the Darlington for over 30 years. They have been there for me during many happy times, the birth of my twin boys and sad times, my divorce. At every stage I have been given financial guidance and information together with personal support with my savings and mortgage. They are such a lovely team. Thank you. Reviewed on: 21st April 2025

Fixed rate ISA

Opened a Fixed rate ISA online. The rate offered was very competitive and process was easy. I was kept informed of progress by email. Reviewed on: 20th April 2025

Helpful, friendly staff in the Stockton branch.

Helpful, friendly staff in the Stockton branch. Reviewed on: 19th April 2025

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