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Richard B

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Review of the Darlington Building Society, Savings:

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I could not have managed without assistance

Terrific lady answered the phone. Very positive in leading me through the ISA and Savings set up. Took a while to set things up, but this was down to my lack of keyboard finesse! Highly unlikely that I will remember how to fully utilise the Darl Online aspects. Reviewed on: 27th April 2025

Review of the Darlington Building Society, Savings:

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Patient and caring. Excellent.

I experienced great difficulty in opening my account via Darlington Online. Vicky drew the short straw when she answered the Helpline. She adjusted her speech level and speed upon being told I am profoundly deaf. Vicky also suggested I agree to have a flag attached to my details to alert future operators to my deafness. She then took me slowly through the account setup and ensured that I could operate it. Very much appreciated. Reviewed on: 20th March 2024

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