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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.77 (354 reviews)

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3.56

Based on 354 reviews, last reviewed 26th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Direct Line Car Insurance reviews (354)

Review of the Direct Line, Car Insurance:

Great product

Gave me a quote of half price compared to the insurance I was with. changed straight away. Reviewed on: 8th November 2017

The best

Always so helpful, they wrote the customer service manuel Reviewed on: 5th July 2019

Simple Seamless and Super Savings!

Signing up to direct Line was probably the best thing I did. I found the best deal compared to EVERY website I had been on. The Following year i renewed and took out home insurance as well as car insurance, they applied a further discount on top of their already low premiums as a loyalty bonus. Further I have to say the simplicity and ease of use of their website is incomparable it was insured within minutes! Also live chat advisers went above and beyond to deal with my queries. Stellar prices and stellar customer service! KEEP IT UP! Reviewed on: 8th June 2019

Disgraceful. Avoid at all costs.

Shocking. Lazy. Incompetent. I was rammed from behind by a maniac overtaking me on a narrow country road at night before a 90-degree bend. The 3rd party apologised & admitted responsibility at the time. He'd previously written off another car in a similar way. And yet Direct Line would not fight my corner. They held me responsible, & were lethargic & patronising in their response. I'd previously not had an insurance claim entered against me in 32 years of driving. I strongly advise everyone to avoid this wretched company. Their motor policies might be cheap, but there's a reason for this. They will abandon & betray their customers at the slightest opportunity. And you can forget any notion of accountability. Reviewed on: 4th June 2019

Grumpy northerners

Call Center staff summary; grumpy, unhelpful northerners with the mental capacity of a small fish. Reviewed on: 14th April 2019

Bud company

I had 3 cars policies and 1 van policy with them. After 3 years always paid, i had been a financial difficulty and I missed 2 payments and they have cancelled all my policies putting myself in a trouble. That's so creepy. Avoid this company Reviewed on: 29th March 2019

Creepy

Avoid avoid avoid

AVOID AVOID AVOID !!! I put in a claim for a leak in a bathroom . Direct line rejected it by a outsourcing company called SEDWICKS . They used a loss adjuster . He said the leak was there before you bought the place so we won’t pay you and you have to get in touch with previous owner who lives in Singapore and ask for him to put in a claim with his insurance lol very bizarre. So sedgwicks so called leak expect with 30 years of experience who looks like 20 (by the way he has no damp experience or leak) said direct line don’t have to pay you as it says in the terms and condition and if you go to court I will lose . SO READ THE 100 PAGE TNCs before you sign up to direct line landlord insurance . Worse experience I had considering I’m a new landlord from start to finish . I even got integrated on the phone . “ but you said he when it was a she “ so I must have forgotten I spoke to a female or male . SHOCKING service considering how much I pay . I’m 32 I only made one claim in my life . I got home insurance with them which I will cancel at some point and my landlord insurance but my tenants deciding not to pay so I will have to make another claim with directline as I’m not doing the bathroom as I can’t afford it. I’m sure they will come out with another excuse . So my question is to everyone . When you buy a place would you check underneath the tiles and floorboards and rip everything out before buying ?? Who does that ? No sign of mould or damp when I bought the place . This gives insurance a bad name and I hope the government do more in situations like this . Reviewed on: 20th February 2019

Brilliant customer. Care

I had to make a claim. It was dealt with swiftly, professionally and they cared Reviewed on: 25th January 2019

Direct Line Car Insurance - Fantastic

Fantastic - very good price each time I go with them (I alternate each year with other insurance companies like Admiral to get 'new customer discount) when I did have to make a claim on car insurance they were excellent. In fact the car that was in an accident was old and my mechanic thought that no insurance company would repair using 2nd hand parts and therefore it would be written off. I asked if they could repair with second hand parts and although there was a bit of confusion in the end they confirmed this and with my mechanic and the car was repaired - I was very relieved as it was a difficult time financially /logistically and time-management-wise to be looking for a new car. Plus they have a 'no quibble' baby car seat replacement policy which was very easy to use and my car seat was delivered in a way that worked for me. Very impressed with them - will continue to use them - and have recently got a very competitive quote for home/contents insurance. Reviewed on: 2nd January 2019

Brill company

Had an accident, claming was the easiest ever Reviewed on: 18th December 2018

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