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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.78 (353 reviews)

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3.54

Based on 353 reviews, last reviewed 23rd Nov 2024

78% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Poor communication on claim handle I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experi... Read more Reviewed on: 23rd November 2024

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

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Direct Line Car Insurance reviews (353)

No hassle when youre at your worst

You never can tell how good an insurance company is until you need to make a claim. I did 47k worth of damage to my 3 week old mid life crisis car. Direct line we’re on the ball and sorted pretty much everything out for me. They extended the courtesy car for another few days so that I was able to pick my second midlife crisis car up from the dealership. Money was transferred to my account within 2 days of me sending the Vo5 to them for the old car. Was able to put the new car on the policy without any issues. I tend to avoid cheap insurance for this exact reason, you don’t want to be arguing over little details when you make expensive mistakes. I’ve recommended them several times recently, and will be staying with them when I renew providing they don’t put the premiums up too much over the market average. I’m happy to pay a bit more to stay with them. Also dropped a laptop about 18 months ago at home, and they allowed me to get it repaired myself (MacBook Pro Touch Bar just after it had come out) at the Apple shop and submit the receipts - again a pleasure to deal with. Reviewed on: 21st July 2019

Car insurance

Easy to communicate and good customer service Reviewed on: 21st July 2019

The most caring company

After a car accident Direct Line was so caring and more than just a company to me . They actually showed compassion Reviewed on: 18th July 2019

Smooth Car Insurance Renewal

I had a very smooth and easy ride with Direct Line when I needed to renew my car insurance with Direct Line. I saw the cost for my second year higher than my first. I called the customer helpline about if they could do it for cheaper and they did, they even threw in extra motor protection. Not only did I pay less but I walked away with more than my first year with them. Overall, I had a very easy time with the customer service agent. Reviewed on: 14th July 2019

Great price and service

By far the cheapest quote I received for a very comparable cover to the most expensive! Very easy to set up and deal with, will happily continue to use them Reviewed on: 9th July 2019

No worries about being insured each year.

Have several insurances in our household as they are reliable Reviewed on: 7th July 2019

Direct line

I've not yet had to call on them but they give a good service at a good price. Reviewed on: 7th July 2019

Always best value

Direct Line consistently beat any renewal quote. Reviewed on: 6th July 2019

straightforward

Very straightforward and easy to use website and cover is excellent. Reviewed on: 6th July 2019

The best

Always so helpful, they wrote the customer service manuel Reviewed on: 5th July 2019

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