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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.77 (354 reviews)

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3.57

Based on 354 reviews, last reviewed 26th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Direct Line Car Insurance reviews (354)

Review of the Direct Line, Car Insurance:

Great product

Gave me a quote of half price compared to the insurance I was with. changed straight away. Reviewed on: 8th November 2017

Great for multi car insurance

We change to Direct line as their multi car insurance came in as the best for us not because they were the cheapest but almost matched the cheapest, we went for the next quote as the cover fitted in with our requirments better than other quotes. Reviewed on: 20th July 2017

Avoid Direct line like the plague!

If you have a non-fault accident, they will automatically put you on to a credit hire agreement for a replacement car without your knowledge. This unnecesarily bumps up the cost and the third party insurer will refuse to pay out. YOU WILL THEN BE LIABLE FOR EXCESSIVE CAR HIRE CHARGES AND LEGAL COSTS! Reviewed on: 18th July 2017

Easy peasy

Rang up asked questions then completed online. Reviewed on: 17th July 2017

Direct Line is Excellent

Excellent price and extremely helpful and friendly customer service. Reviewed on: 16th July 2017

straigtforward, good value for money

Direct Line have been great when we have needed to add on other drivers often for short-periods. Renewing is straightforward and the insurance seems to be good value for money Reviewed on: 15th July 2017

Great value, great service

Great value and great service, not much more to say Reviewed on: 14th July 2017

Always a good price

I've renewed with Direct Line a number of times as they always provide a very competitive price for renewal. Whenever I've rang them the customer service is very good. Reviewed on: 11th July 2017

Direct Line

Never had any problems with direct line. The call centre staff are all friendly and knowledgeable. Never had a question unaswered Reviewed on: 5th July 2017

THEY EVEN ANSWER THE PHONE RIGHT AWAY!

A short menu and then bang, you speak to a member of staff. They are friendly and professional........and cheap. There's no hidden agenda and they have a great package of extras at good prices. I was very impressed.....and I got a discount for multi car and landlords insurance policies too. Reviewed on: 5th July 2017

Very good

They are very good, and gave me a good discount for having a black box in my car. Reviewed on: 4th July 2017

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